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Front Desk Coordinator
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Front Desk Coordinator

Position Description

We are seeking a permanent full-time person to assume the position of Front Desk Coordinator (FDC) on our Administration Team based in Durham.  The FDC must be extremely customer service oriented with a can-do attitude.  The ideal candidate should be comfortable communicating with a diverse clientele and staff, either on the phone or in person.

The FDC will be responsible for:

  • All external and internal mail and fax distribution
  • Coordination of mail room special projects (large collating/bulk mail functions)
  • Maintenance of furniture and equipment inventories
  • Completion of internally originated administrative requests
  • Development and maintenance of procedural materials for use by switchboard/receptionist/staff

The FDC will create and maintain a database of employees, noting their functions and location.  In addition, the FDC will perform general administrative tasks including, but not limited to, switchboard operation utilizing a multi-line phone system, communications with staff and outside vendors and overseeing the daily front desk operations.  The ideal candidate will display a desire to cross train with their colleagues and have the ability to problem solve during the course of their workday.  The FDC will also maintain the Front Desk procedure guidelines. 

Required Qualifications

The ideal candidate will have strong bi-lingual communication skills, especially Spanish.  Prior administrative experience is required with a working knowledge of Microsoft Word, Excel and Outlook. The FDC must be a detail oriented problem solver with excellent customer service skills. Sensitivity to issues of low-wealth borrowers and a desire to work in a racially and socially diverse organization are essential.

Desired Qualifications

Database creation and function desired. Teamwork and an interest in the development of co-workers are important Self-Help values

Compensation

Competitive nonprofit salary, based on experience, plus a generous benefits package that includes health, dental, and life insurance, flexible spending plan, retirement plan, paid parental leave, domestic partners policy, personal technology supplement, and reimbursement for approved professional education.

Please send your resume and cover letter to:

HiringManager@Self-Help.org  (Please reference position title in subject line of your email)

or

Self-Help
ATTN: Hiring Manager
PO Box 3619
Durham, NC 27702