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1960 Mortgage Loan Officer - Jacksonville, FL

The Organization:

Jax Metro was founded in 1935 to serve utility and port workers of the City of Jacksonville, FL. The credit union’s current membership also includes city employees, schoolteachers and others in the Jacksonville area. Jax Metro joined Self-Help in June 2017.   


Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided over $7 billion in financing to 146,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 145,000 people in North Carolina, California, Chicago and Florida. Learn more at, and



Position Description:

Self-Help is seeking a Mortgage Loan Officer (MLO) to join our team in the Jacksonville, FL area.  The MLO will provide information on credit union products and services to potential borrowers according to all credit union policies and procedures as well as Federal and State rules and regulations, interview all applicants for real estate loans, prepare, analyze, process and document all required forms and related documents for real-estate loans. Additionally, the MLO will approve or deny loan applications based on analysis of each applicant’s background and is responsible for promoting credit union products and services to ensure meeting productivity goals.


Essential Responsibilities:

  • Meet with loan applicants to discuss viable mortgage options, counsel on credit and budget, develop roadmap and process for mortgage approval and assist with the loan application process.Achieve productivity goal as set forth by manager.
  • Prequalify loan applicants by examining all borrower information and documentation, assessing creditworthiness, adequacy of income, credit and collateral and calculating repayment risk.Determines the maximum purchase price/loan amount based on borrower data.Approve or deny real-estate loan applications that do not meet pre-qualification standards and explain reasons for denial.
  • Gather and review necessary data to complete the loan review process including credit bureau reports; verifying debts and estimating monthly payments for any outstanding debts not listed on application and ensuring they are added to application.
  • Comply with all federal and state mortgage regulations and disclosure requirements.
  • Prepare mortgage loan application and documentation for underwriting and closing.Ensure that each real-estate loan is processed accurately, troubleshoot any issues that may arise during the processing period, and maintain communication with borrower throughout processing period, as needed.
  • Develop mortgage loan business through continual identification, development and maintenance of a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities.This network may consist of Real Estate professionals, builders, and professional contacts, as well as other valuable referral sources enhanced by regular participation in business related development opportunities, community efforts to promote homeownership and professional organizations.
  • Other duties as may be deemed necessary.


    Minimum Qualifications:

  • High School diploma or equivalent.
  • 0-2 years’ relevant experience in mortgage, banking, or other related experience.
  • Ability to represent Self-Help in networking functions and to develop and maintain key realtor and other relations that generate attractive loan/borrower referrals.
  • Strong analytical and quantitative skills and ability to independently handle loan applications and assess borrower ability to successful repay loans.
  • Ability to consistently follow guidelines for file quality.
  • Ability to consistently meet productivity goals.
  • Ability to secure and maintain NMLS certification.
  • Ability to work collaboratively on team.
  • Sensitivity to issues of low-wealth borrowers and a desire to work in a racially and socially diverse organization
  • Strong organization, computer and customer service skills.
  • Strong communications skills including strong writing skills and presentation skills.
  • Ability to travel and work evenings and weekends as needed.
  • Proficiency with Word, Excel and PowerPoint.


    Desired Qualifications:


  • Bachelor’s degree preferred.
  • 2 to 5 years of relevant experience in mortgage, consumer lending, banking or other relevant positions preferred.
  • Spanish/English fluency is a plus.


Physical Requirements:


Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers.  Must be able to occasionally lift and exert force of up to 40 pounds.




Competitive nonprofit salary, based on experience, plus a generous benefits package.




To apply, send resume and cover letter, describing why you are a fit for this position, to Please include the position title as the subject.  Application must be received by July 9, 2019 to ensure consideration.  Applications received after this date may or may not be considered, depending on the applicant pool.  The position will remain posted until filled.

Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, gender, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.