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1985 Universal Banker - Raleigh, NC

The Organization:

Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $8.5 billion in financing to 159,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 150,000 people in North Carolina, California, Chicago, Florida and South Carolina. Learn more at, and


Position Description:


Self-Help is looking for a Universal Banker to work in our new Raleigh, NC branch.  The Universal Banker will serve as a liaison between the member and the credit union, primarily responsible for processing all new account transactions; assisting members in their selection of various accounts and services; cross-selling products and services; opening, maintaining and closing accounts; assisting with the consumer loan process; resolving account issues or discrepancies; performing branch administrative duties and maintaining good member relations.  They will also assist with handling cash transactions on a more limited/as needed basis.  This individual will assume supervisory responsibility in the absence of branch management.


Essential Responsibilities:


  • Greet and welcome members and visitors to the credit union in a friendly and professional manner.Provide prompt, efficient and accurate service in the processing of account opening and transactions.
  • Provide general and specific service-related information concerning credit union services or policies in-person or by telephone.
  • Open new accounts, and service existing accounts. This includes the opening and servicing of business accounts. Set up new account files, and provide members with all necessary information for membership, including advising and assisting members with new and existing products and services. Provide information on deposit alternatives to members wishing to place funds with the credit union.
  • Manage the consumer loan process from initiation through pre-qualification to closing, including: interviewing loan applicants, preparing applications, preparing files for processing and underwriting, providing timely and accurate disclosures to members and trouble-shooting issues that may arise.All loan activities must be completed while operating with moderate credit authority and complying with all federal and state regulations.Additionally, prequalify loan applicants and determine maximum loan amount based on member’s financial circumstances and needed.
  • Promote credit union products and services based on member’s needs. Cross-sell overdraft lines of credit to new or existing members with a checking account.
  • Assist members in the opening of Individual Retirement Accounts and processing appropriate IRA paperwork.
  • Respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Also respond to email or other electronic requests submitted by members providing professional prompt, efficient, and accurate service and information. Assist members with the proper completion of direct deposit forms and with setting up electronic services (e-statements, home banking, mobile banking and on-line bill pay).
  • Perform account transactions and maintenance as authorized, including processing share deposit payments, loan payments, CD transactions, lines of credit advances, and account transfers; disbursing cash and check withdrawals; monitoring receipts, counting cash and performing reconciliations; adding joint owners, completing address changes and competing any other necessary teller functions.
  • Assist members with ATM, Debit and Credit card disputes.Assist members in balancing their accounts.
  • Research and resolve discrepancies related to accounts for deposits, withdrawals, and loan-payment.
  • Open, close and balance a cash drawer daily.Maintain cash drawer levels within prescribed amounts and provide backup vault teller responsibilities, managing, balancing and balancing flow of cash in and out of the vault as well as assist in the weekly balancing of the ATM.
  • Participate in community outreach activities.
  • Complete various administrative requests as assigned by the Assistant Branch Manager or Manager related to branch activities and needed as well as requests made by outside departments within Self-Help.
  • Occasionally may be required to process mail transactions.
  • Pull daily negative share report, identify reason account is carrying negative balance and take necessary action to alert the member, block accounts, collect monies on negative accounts, charge off accounts and report charge off item to chex systems.
  • Process invoices through concur to pay vendor invoices.
  • Other duties, responsibilities and projects as assigned.

Minimum Qualifications:

  • High school diploma or equivalent and a minimum of 3 years of experience in banking or retail.
  • Keen attention to detail.
  • Ability to effectively organize and prioritize work.
  • Excellent interpersonal skills.
  • Ability to form and maintain strong relationships with internal and external customers.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Knowledge of basic economic and accounting principles and practices, the financial markets and banking.
  • Analytical and problem solving skills.
  • Accurate keyboard and data entry skills.
  • Ability to travel to cover other branches when needed.
  • Ability and willingness to work occasional overtime when needed and to attend community events in the evenings and on weekends.

    Desired Qualifications:


  • Prior experience working as MSR or Teller.
  • Consumer loan experience.
  • English/Spanish fluency.


Physical Requirements:


Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers.  Must be able to occasionally lift and exert force of up to 10 pounds.




Competitive nonprofit salary, based on experience, plus a generous benefits package.




To apply, send resume and cover letter, describing why you are a fit for this position, to Please include the position title as the subject.  Application must be received by October 4, 2019 to ensure consideration.  Applications received after this date may or may not be considered, depending on the applicant pool.  The position will remain posted until filled.

Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, gender, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.