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1993 Investor Reporting Analyst - Durham, NC

The Organization:

Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $8.5 billion in financing to 159,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 150,000 people in North Carolina, California, Chicago, Florida and South Carolina. Learn more at, and



Position Description:

Self-Help is seeking an Investor Reporting Analyst to join our Secondary Market team in Durham.  The Investor Reporting Analyst will oversee the team’s investor reporting functions.  The Investor Reporting Analyst is responsible for creating and managing the systems and processes for tracking and reconciling cash receipts and expenses for the secondary market program, a multi-million dollar national affordable housing program.  In addition, this individual will monitor activity and analyze trends related to servicer advances and work with servicers to improve reporting and resolve issues.


The Secondary Market team is responsible for a multi-million-dollar home lending program to make home ownership possible for low- and moderate-income families through partnerships with lenders and Fannie Mae and Freddie Mac.



Essential Responsibilities:

  • Reconcile monthly remittance reports from specialty servicers for loan level advances of principal & interest, corporate and escrow advances and corresponding claim reimbursements from GSEs (Fannie Mae and Freddie Mac).Work with servicers to improve reporting.
  • Reconcile monthly remittance reports for energy efficiency loan portfolios.
  • Track interest income, recourse fee income, expenses for defaulted loans and modifications, and mortgage insurance reimbursements for multiple servicers. Update database to reflect all income and expense activity.Identify and research any discrepancies or irregularities.
  • Monitor advance reimbursement activity and analyze trends.Quantify the outstanding receivable.
  • Analyze servicing income and expenses and assess the validity of modeled values.
  • Oversee investor reporting projects, as requested
  • Develop, implement and maintain Secondary Market system to monitor cash receipts and expenses of secondary market program. Proactively analyze system design and recommend improvement to existing processes, when warranted.
  • Conduct needed maintenance and audits to ensure accuracy of data in system
  • Develop and run reports related to Investor reporting, as needed.
  • Perform other duties as may be deemed necessary

    Minimum Qualifications:

  • Bachelor’s degree or equivalent related experience.
  • 2 years of related work experience.
  • Experience working with complex datasets.
  • Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
  • Preference for working in organizations that place priority on teamwork and collaboration
  • Advanced proficiency in Excel.
  • Strong data analytical, and problem solving skills.
  • Effective verbal and written communication skills, efficient time and priority management, detail and multi-task oriented.
  • Ability to work independently while also working effectively as part of a team.
  • Ability and willingness to work overtime, if needed.


    Desired Qualifications:


  • Degree in Accounting/Finance or other quantitative field preferred.
  • Mortgage servicing experience preferred.
  • Experience working with a master servicing system preferred.
  • Working knowledge of databases preferred.
  • Experience with Community Development, low-income housing, housing, or affordable housing experience preferred.
  • Understanding of residential loan accounting practices and investor cash flows preferred.

Physical Requirements:


Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers.  Must be able to occasionally lift and exert force of up to 40 pounds.




Competitive nonprofit salary, based on experience, plus a generous benefits package.




To apply, send resume and cover letter, describing why you are a fit for this position, to Please include the position title as the subject.  Application must be received by October 21, 2019 to ensure consideration.  Applications received after this date may or may not be considered, depending on the applicant pool.  The position will remain posted until filled.

Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, gender, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.