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Help With Consumer Loans


For payment relief on existing consumer loans, apply online or by phone.

As families experience financial losses as a result of COVID-19, Self-Help is here for you. If you have a current consumer loan with us and are facing financial hardship as a direct result of the current pandemic, you might be eligible to delay loan payments with no credit penalty.

To be eligible, you must be experiencing financial hardship directly related to COVID-19.

This offer applies to personal loans (car loans, loans secured by savings, and other consumer loans). An application is required.

English applications are available here.

Spanish applications are available here.

Please note: If you need help with your mortgage loan, see our mortgage loan resources instead.

Submit Your Application by Email or Drive-Through

Members may email completed applications to SHCUCallCenter@self-help.org.  Access to Self-Help CU branch lobbies is now restricted for your protection, but we can also accept applications at drive-through windows at our branches.

Apply by Phone

If you prefer, you may apply by phone by calling our Recovery Support Team at 1-919-956-4404. Please be prepared to provide identifying information and your loan number.

Questions?

If you have questions, please call our Member Services Center at 1-800-966-7353.

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