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Hurricane Helene Updates and Resources

Due to Hurricane Helene, several of our branches are closed.  Please click here for a list of closed branches, along with resources for storm-impacted members.

Hurricane Helene: Resources and Information

Our hearts are with our members being affected by Hurricane Helene, especially those who continue to face hardships from storm damage and flooding. Homes and businesses across Florida, Georgia, South Carolina, North Carolina, and Virgina have been damaged, and several thousand families are living in shelters or trying to get by without essentials such as clean running water. 

We are here and ready to help. Our communities will get through this, together. 

Branch Status Updates 

We are making every effort to return to full service levels as soon as possible.  

Several of our branches have re-opened with drive-through access only (lobbies are closed). Others will be closed indefinitely as we repair storm damage. Please continue to check back for updates. 

    Branches that have returned to full service:

    Branches with drive-through only access:   

    Indefinitely closed branches:  

     

    Self-Help Credit Union Resources 

    Help with Short-Term Financing 

    Self-Help members who have been impacted by the storm may be eligible for a Disaster Relief Loan of up to $5,000. These are 36-month loans with a fixed interest rate of 8.75% APR*, meant to help our members affordably manage short-term financial needs. 

    *APR = Annual Percentage Rate

      Help with Your Existing Self-Help Loan

      If you need help with an existing Self-Help loan, give us a call. There may be loan modification or forbearance options available. We'll work with you to make a plan to help you get through this difficult period.  

      For consumer loans:

      • If you have other questions, call our Consumer Loan Support team at 919.956.4404. 

      For home loans:

      • For routine questions about your loan or your insurance claim, call our Mortgage Support team at 844.218.7380.  
      • If you think you may have trouble making your monthly payment, call our Mortgage Loss Mitigation team at 800.747.3209. 

      For commercial loans:

      • For any questions or support, call our Commercial Loan Servicing team at 800.747.3215. 
       

      Additional Resources 

      Government Assistance 

      Check out these tips on navigating federal disaster assistance programs: 

       

      Help with Insurance 

      Contact your homeowners insurance or renters insurance provider to begin the process of filing a claim. If your agent's office is closed or you're not sure who your provider is, your state department can help: 

       

      How to Help Affected Communities 

      Already, we’ve seen an inspiring outpouring of support as people across the country donate and mobilize to help those affected. If you’re looking for ways to help, any of the following organizations are great places to start: 

       

      What Self-Help is Doing to Help 

      In the short term, we are offering disaster relief loans, working closely with impacted borrowers, and waiving out-of-network ATM fees. We’re also working with the Carolinas Credit Union Foundation’s Disaster Relief Fund to donate organizational funds, including offering 2-to-1 matches for donations from Self-Help employees. We are in conversations with partners who can help mobilize resources to meet pressing needs, as well as provide support for long-term rebuilding. 

      Unfortunately, recovery won’t be a short process. This storm was devastating, and we know the communities and people who were impacted have a long, hard road ahead.  

      But these are our communities, and we intend to be right here, helping with that recovery, for as long as it takes.