Homeownership Retention Processor
Durham, NC
Position Description:
The Homeownership Retention Processor will provide administrative and process support to Self-Help’s Homeownership Retention Group. This group works with borrowers who are at risk of foreclosure.
Principal Responsibilities:
- Provide administrative and process support to the Homeownership Retention Group
- Intake of new loan modification cases through the entry of borrower data and the assembly of various documents
- Follow up with loan servicers to request missing information on borrowers
- Perform vital support processes such as mailings to borrowers, data entry, phone calls, document management and preparation
Required Qualifications:
Excellent
people skills and ability to work with people of all levels
Highly organized
Flexibility and ability to adjust to changes
Good verbal and written
communication skills
Analytical and mathematical proficiency
Proficiency
using MS Word and Excel
Self starter
Process oriented
Strong attention
to detail
Ability to multitask and handle high volumes of
work
Desired
Qualifications:
Bilingual fluency in Spanish
Previous experience in the mortgage, servicing, or collections industry
Physical Requirements:
Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 10 pounds.
Compensation:
Competitive nonprofit salary, based on experience, plus a generous benefits package that includes health, dental, and life insurance, flexible spending plan, retirement plan, paid parental leave, domestic partners policy, and a personal technology supplement.
Application:
To apply, please send resume and cover letter to hiringmanager@self-help.org. Please include position title as subject of email.
