Self-Help Credit Union Help

We're all in this together.

We're here to make sure you have access to the financial services and solutions you need. From finding your nearest branch, to banking from home, Self-Help can help. This page includes resources to answer some our our most frequently asked questions and as always our member services team is a phone call away.

If you're searching for how we're keeping safe during COVID-19, please see our Coronavirus Updates page.

Routing Number:

253184841

Member Services Contact Center Number:

Toll Free (800) 966-7353

Need help with one of our remote services (online banking, mobile banking, or audio banking)? Check out this tutorial video page, for step-by-step instructions on everything you want to know.

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Need Assistance? We're here for you.

Economic Impact Payments - Round 3

Frequently Asked Questions

What's the difference between Self-Help CU and Self-Help FCU?

Self-Help CU and Self-Help Federal CU are two different credit unions each with its own membership, branch network, member service resources, website, online and mobile banking platforms. If you want to get accurate information about your credit union, find a branch, or use online and mobile banking, you'll need to know which of the two you belong to.

What do I do if my Self-Help CU card is lost or stolen?

If your Self-Help CU credit, debit or ATM card has been lost or stolen, use one of the following numbers to get help:

800.966.7353 (8:30am-5pm, M-Th and 8:30am-6pm, F) to reach the Self-Help CU member service center.

888.241.2510 after hours and on weekends to reach Card Member Security.

909.941.1398 from a non-mobile phone line when you're outside of the U.S. (this will be a collect call).

For more assistance with Debit/Credit cards, please visit our lost or stolen cards page.

How do I best access this site on my smartphone or tablet?

We’ve designed this site to work well with smartphones and tablets, but an even better solution for smartphone owners is to also install our free mobile banking app.

For more information on how to use the Self-Help website, please visit our How to use our website FAQ.

How do I enroll in Self-Help CU Mobile Bill Pay?

You must have a Self-Help CU checking account and enroll in Bill Pay through Self-Help CU online banking. To enroll, simply log in to your account at www.self-help.org, select "Bill Pay" under Online Services and follow the instructions.

For more questions about Bill Pay, please visit our Bill Pay FAQ page.

I've been locked out of my online/mobile banking account after too many attempts. What do I do?

Call Self-Help CU at (800) 966-7353 to have the block removed.

Fore more help on online/mobile banking log in, please visit our problems logging in to online and mobile banking page.

How do I avoid fees on my accounts?

There are steps you can take to avoid fees on SHCU products and services. You can find the full list here.

What are your holiday hours?

A full list of our holiday hours can be found here. For specific branch hours please visit our locations page.

How do I check my account balance?

You can use audio, home banking, mobile banking, or call the contact center at (800) 966-7353 to check your account balance.

How do I make a wire transfer?

You can either:

Visit your local branch

Contact the Contact Center at (800) 966-7353

You would need to obtain wiring instructions from the beneficiaries financial institution, the beneficiaries name, address and account number. At a minimum, this would require receiving financial institutions routing and transit number and city and state.