Contact the Borrower Assistance Team

The Self-Help Borrower Assistance Team is here to help you. Please call, toll-free, 1-800-959-7633. Representatives are available from 8am - 5pm EST, Monday through Friday.

If you call after hours, or reach a voicemail during business hours, please state your name and your phone number. We will return your call within 24 hours.

Phone lines are open 24-hours a day for messages.

To fax your Borrower Worksheet to our Borrower Assistance Team, our fax number is (888) 711-4244.

You may also e-mail the Self-Help Borrower Assistance Team by clicking here. If you e-mail us, please let us know a good time to call you and the best number at which to reach you.