A Message From Our CEO

Self-Help co-founder and CEO Martin Eakes

"Our members can do great things when they have access to equitable opportunities."

Read the Letter from Martin
Our Impact in 2022

191,000 credit union members served

78 locations across 8 states


in financing for businesses, nonprofits and community facilities

722 affordable home loans for families

3,253 child care or public charter school spots created or preserved

2,231 jobs created or maintained

348 financial capability coaching clients served

what we do
FINANCIAL SERVICES Rooted in Communities

Financial Capability Coaching

Self-Help Financial Capability Coach Franja Meeks (L) and her client Erica Beal (R) outside Beal's Chicago home
Erica Beal, originally from Springfield, IL, dreamed of living in Chicago and moved there as soon as she could. But with rising rents, she knew she wanted to put down roots. To get ready for homeownership, Erica worked with Self-Help financial coaches on a plan to pay down debts and improve her credit score. Soon after, Erica was able to move out of her apartment and into her own home in a quiet, cozy Chicago neighborhood.
Self-Help Federal Credit Union member Pat Conti works with Self-Help staff member Claudia Daharo at our Napa, CA branch

Eliminating NSF Fees

We aim to set our members up for the strongest financial foundation possible through our fair and responsible financial services, and we put money back in our members' pockets wherever possible. That's why on March 1, 2022, we eliminated fees for non-sufficient funds (bounced check fees).

Supporting Our Members' Freedom of Expression

Since 1974,  PFLAG SF has provided support and education to families and allies of the  LGBTQ+ community in San Francisco. In 2022, PFLAG SF learned about our mission and chose us as their financial partner, for which we’re deeply  honored.

Partners like PFLAG inspire us to continually improve our products  and services to be inclusive as well as fair and affordable. That’s why we launched the My Name Card in 2022, which allows members to use their  preferred name in financial transactions.
PFLAG SF chapter members march at the San Francisco Pride Parade

Meeting Everyday Member Needs

Self-Help is committed to fair, responsible, and inclusive financial services. That is why we offer assistive technology loans to finance necessary technologies for people living with disabilities. When assistive technology borrower Amanda Spain (pictured) needed a new wheelchair-accessible vehicle, however, she discovered that most lenders don't include modifications like wheelchair ramps in the value of the vehicle.

Amanda worked with Self-Help's Director of Assistive Technology Lending Kimberly Williams at our Raleigh, NC branch to establish strong credit and purchase the wheelchair-accessible vehicle that gives her the mobility for work and social activities. Read about Amanda's journey here.
Our borrowers work one-on-one with loan officers to get the personalized guidance and service needed to reach their financial goals. When Success Nwokolo (pictured), born and raised in Nigeria, started shopping around for his first car in the United States, he found it challenging to get financing without established credit, and that simply making credit inquiries negatively impacted his chances of getting a loan. After visiting our Wilimington, CA branch, Success worked with Self-Help loan officer Lourdes Ramirez to learn more about how credit works. Lourdes helped him use our Fresh Start Loan and Share Secured Card to build his credit and secure an auto loan. With a score now well over 700, Success was able to purchase the car of his dreams, a Tesla Model Y. Learn more about our auto loan products here.

Welcoming Two New Additions to the Self-Help Family!

Staff at our Wilmington, NC location
Premier Community Credit Union in Stockton, CA.

We welcomed 2,000 members of Piedmont Advantage Credit Union , whose accounts were spun-off to SHCU, allowing us to serve even more members in the Wilmington area.

In Stockton, Lodi, and Manteca, California, we welcomed 9,600 members from Premier Community Credit Union, a financial institution founded in 1931 by a group of local teachers. We're looking forward to a lasting and fruitful partnership with our new members.

Expanding in the Southeast, Midwest and California

Winter Park, FL

Tallahassee, FL

In  2022, we opened SHCU branches in Winter Park and  Tallahassee, Florida, and made progress on further expansions into Florida with our first  branch in Miami in early 2023. We also moved closer to new branches in Rocky Mount and the groundbreaking of our Beacon Point branch in Raleigh, NC. 2023 will bring exciting moves in the Midwest and California to continue serving our members there.

PReserving and Expanding HOMEOWNERSHIP
$149,949,985 in direct home loans
92% of direct home loans to first-time homebuyers
722home loans to families

Expanding Homeownership From Coast to Coast

We cherish our partnerships with organizations that share our values and whose work aligns with our mission. Homes of Hope, a nonprofit that develops safe, affordable, and energy-efficient housing for working families in Greenville, SC, has partnered with Self-Help since 2014 to provide affordable mortgages on the high-quality homes they build. We're grateful to partner with Homes of Hope to help meet a critical need and deploy our depositors' funds where they can make a significant impact.
Emilian Onweazu (center), a mother and domestic abuse survivor, came to Homes of Hope from a local crisis center with a goal of purchasing a home for herself and her children. She closed on her new home just before Christmas of 2022.

Supporting Strong Communities with Affordable Mortgages

The high cost of housing in many U.S. cities means that many people can't afford to live in the cities where they work. Self-Help loan officers like Jorge Lopez Colunga (pictured) strive to make homeownership more accessible to working families, even in high cost-of-living areas like the San Francisco Bay Area. Working with borrowers to create the strongest foundation for the mortgage application process, we're fighting one borrower at a time to keep communities strong against the tide of displacement.

Journeys to Homeownership

Orlando, fl

Families like Gabriel (center) and Meresse (left) Joseph in the Orlando, Florida area are proof-positive that together, we can make homeownership a reality for more families. Originally from Haiti, the Josephs had been saving steadily for years but thought that owning their own home was simply out of their reach.

During a routine visit to our Apopka branch, they heard about our products designed for first-time homebuyers and decided to take a chance. With loan officer Geannina Hiraldo (pictured right), the Josephs created a plan to fit their income and needs, and are now proud homeowners. Find out more about our resources and products for new and experienced homeowners.

modesto, ca

Jamie and Eva Guzman walked into our Modesto, CA branch in August 2021 hoping to learn more about Self-Help. After working with our mortgage team, they prequalified and began looking for their first home. They moved into their dream home in March 2022 and Eva shares: “Our home has made such a difference and we will be grateful to Self-Help for all of our life.” Congratulations to the Guzman family! 

Sunnyside, wa

The Zavaleta family of Sunnyside, Washington began their homeownership journey in 2021. They worked diligently with Self-Help loan officer Adriana Clara on a personalized plan to build up their credit and savings, and were prequalified in 2022. They closed on their home in November of 2022.
Commercial lending
90% of all loans made to People of Color
$109M in commercial loans
335 affordable housing units created or preserved
Commercial Lending With an Impact

Strengthening Community Institutions

san francisco, ca
When Bodhi Light International, a California-based, nonprofit Mahayana Buddhist organization, outgrew its existing temple, we worked with them to finance a new space in San Francisco's Parkside district to use as a temple and gathering facility. This will be its fourth facility, and second temple in northern California.

Celebrating Impassioned Entrepreneurs

Raleigh, nc
Raleigh-based Kitchens of Africa has roots in the west African country of Gambia, where founder Jainaba Jeng was born and raised.
Self-Help worked with Jeng to finance her small but growing business. Oprah Winfrey named Kitchen of Africa’s sauces and condiments in her 2022 list of Oprah’s Favorite Things!

Partnering With Nonprofits and Cities to Keep Good Housing Affordable

raleigh, nc
Along with Raleigh-based affordable housing nonprofit CASA, we were the first to use the Wake County Affordable Housing Preservation Fund (WAHPF) to finance the preservation of the historic Grosvenor Gardens apartments and maintain them as affordable housing.
Lending to Keep Communities Rooted
Luis Chavez, a resident of the Pilsen neighborhood for 17 years, signs a Membership Certificate for the purchase of his share in the Pilsen Housing Cooperative in Chicago, IL.
The Pilsen Housing Co-op (PIHCO) was created in 2017 to help residents stay in Pilsen, a predominantly Latino neighborhood of Chicago experiencing rapidly rising housing costs. PIHCO focuses on preventing the displacement of longtime low-to-moderate income residents, especially immigrant families and artists that have given Pilsen its unique character.

Self-Help worked with PIHCO to finance a six-unit, multi-family building to support PIHCO's expansion. The residents of this building will in turn have an opportunity to become new homeowners by securing stable, affordable ownership of the Co-op and building wealth while remaining in the neighborhood they have always known.

pomona, ca
Lending to Bring New Life to Historic Spaces
Putting your deposits to work in your community means investing in spaces for work, play, and creativity for everyone. That's why in 2022 we were eager to partner with community-minded developers in Pomona, California to restore the former Pomona YMCA (pictured above).  The building sits in the disinvested center of downtown Pomona, but local developer and historic preservation expert Ray Adamyk recognized the site's potential as a long-term investment in the community. Once completed, the interior will provide space for offices, community theater, arts studios, and a small commercial retail component, while the grounds will feature a skatepark and community greenspace.
Since 2002, Self-Help’s advocacy and policy arm, the Center for Responsible Lending, has been working to stop predatory lending practices that erode family wealth. CRL works to ensure a fair, inclusive financial marketplace that creates opportunities for all creditworthy borrowers. CRL’s work focuses on those who may be marginalized in the existing financial marketplace or targeted for unfair and abusive financial products. This includes people of color, women, veterans and active military members, rural residents, and low-wealth families and communities.
Calling Out Predatory Installment Loans
In 2022, CRL issued the report Unsafe Harbor: The Persistent Harms of High-Cost Installment Loans which revealed the simple truth about high-cost installment loans with APRs above 36%— they cause borrowers to miss payments on other obligations, resulting in additional debt or a larger financial deficit.
Highlighting the High Cost of Student Debt on Working People
In November, CRL released “Paying from the Grave,” new research highlighting how high levels of college loan debt disproportionately burden and limit the life and work choices for students attending Historically Black Colleges and Universities (HBCU), breaking the promise of a college education as a great equalizer.
Making Finance Issues More Accessible
CRL also launched a new "In Focus" video series designed to explore complex financial issues in accessible terms. Learn more on our Youtube channel and responsiblelending.org
real estate

Investing in Community Spaces

Since 1893, the YMI Cultural Center has served as a critical space for Asheville, NC’s Black community, especially in times when few other spaces were available. Through the height of segregation, YMI housed office spaces, a public library, and an orchestra. In partnership with YMI, we're now managing the renovation and preservation of this historic center of Black culture in Asheville.
Asheville, NC’s historic YMI Cultural Center

Bringing New Purpose to Old Buildings

The Mill House, Phase 2 of Self-Help's Revolution Mill project in Greensboro, NC
We see the restoration of old buildings as a powerful way to bring new life to communities through space for housing, entrepreneurship and community connections.

Located on a 50-acre historic textile campus in Northeast Greensboro, North Carolina, the Mill House represents this vision through the redevelopment of a historic warehouse building into a mixed-use building of office, coworking, retail and restaurant space, and mixed-income apartments.

Loan Portfolio as of 12/31/2022
(Dollars in thousands)

Commercial Loans $515,839
Consumer Loans $199,459
Home Loans $1,203,250
Purchased Mortgages $1,315,566

Balance Sheet as of 12/31/22
(Dollars in thousands)

Cash & Equivalents $568,700
Loans & Current Assets, Net of Reserves $3,458,795
Net Real Estate Assets $336,562
Other Assets $94,666
Total Assets $4,458,723
Reserves for Guaranteed Loans $9,457
Credit Union Deposits $2,463,900
Notes Payable & Program-Related Investments $344,881
Other Liabilities $111,879
Total Liabilities $3,423,117
Net Assets
Non-Controlling Interest in Subsidiaries $61,068
Core Net Assets & Other Comprehensive Income $974,538
Total Net Assets $1,035,606
Total Liabilities, Non-Controlling Interest
& Core Net Assets

Off Balance Sheet
Guaranteed Community Development Loans & Investments $581,262

2022 Community Investments: Loan Originations/Purchases and Real Estate Development
(Dollars in thousands)

Commercial Loans $109,841
Consumer Loans $67,609
Direct Home Loans $149,950
Real Estate Development $62,008

2022 Income Statement
(Dollars in thousands - unaudited)

Investment Income $11,866
Loan Interest $156,341
Rental Income $20,955
Fees & Other Income $22,437
Grants & Non-Operating Gains $59,409
Total Revenue $271,008
Interest & Dividends $28,003
Compensation & Other Benefits $73,363
Other Operating Expenses $61,471
Provision for Credit Losses ($4,117)
Depreciation $12,224
Total Expenses $170,944
Net Income

Our mission is creating and protecting ownership and opportunity for all, especially people of color, women, rural residents and low-wealth families and communities.  

We can’t do this work alone. Our depositors, investors and partners make our impact possible. Join us. Together, we can expand economic opportunity for all.

The Self-Help family includes two credit unions; a nonprofit loan fund; and a nonpartisan research, analysis and policy group.  

Self-Help Federal Credit Union · Self-Help Credit Union · Self-Help Ventures Fund · Center for Responsible Lending

Locations in Washington, California, Wisconsin, Illinois, North Carolina, South Carolina, Florida, Virginia and Washington, D.C