Guidelines for the Self-Help My Name card How to request the My Name card If you are a current Self-Help Credit Union debit or credit cardholder, call or visit your local branch or call our Contact Center at 800-966-7353. Be sure to specify which card you want to update. Update both cards, or just one. ATM cards are not eligible. A new credit card account will require approval but can be issued in your preferred name. To learn more about our credit union or to join, please click here. Uses of your legal name vs. preferred My Name In our communications to you, we will try to use the name you provided for your My Name card; however, Self-Help will continue to use your legal first name for certain communications. Self-Help may also ask for your legal first name for identity verification purposes. The name on your member account will remain your legal name. If you happen to get questions on your card name not matching to your ID, the merchant can reach out to Self-Help by calling the number on the back of the card to verify your identity during business hours. For online purchases it is best to use the name displayed on the card that you are using to make the purchase. Guidelines for selecting your name If you have a first name that you prefer we use when speaking to you, we suggest using that name. There are some basic guidelines that you must follow. For example, profane names and any offensive language will not be accepted. You also cannot use numbers, symbols or special characters. The ability to select a preferred name applies only to your first name. Your last name must remain your legal name.