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See the numbers of how we supported our communities

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Digital Experience Upgrades for Self-Help Credit Union members

Coming October 14

Upgraded Mobile App and Online Banking

On October 14, we're upgrading the Self-Help Credit Union mobile app and online banking platform to bring you new money management tools and enhanced security features. See below for important information.

What's staying the same

  • Your member number
  • Self-Help Credit Union's routing number
  • Debit and credit cards
  • Direct deposits
  • Bill Pay
  • Scheduled payments

What's changing

  • You'll download a new Self-Help Credit Union mobile app.
  • You'll need to re-enroll.
  • You'll be prompted to change your username and password.
  • You'll see enhanced security features, expanded self-serve options, more customizable alerts, and more.

Possible downtime: Mobile and online banking may be briefly unavailable the morning of Wednesday, October 14.

How to Prepare

After the upgrade on October 14, you’ll need to re-enroll in mobile and online banking. Take four quick actions today to make sure you’re ready!

  1. Make sure you know your current username and password. You'll need them for the first step in the re-enrollment process.
  2. Log in and confirm your contact information. You'll need an accurate and up-to-date mobile phone number on file with us when you re-enroll.
  3. Make a note of your current alert settings, automated transfers, and scheduled payments. We recommend you review these after you re-enroll to confirm everything is correct.
  4. Prepare for possible downtime. Online and mobile banking may be briefly unavailable on the morning of Wednesday, October 14. Available service options:

How to Re-Enroll

Are you a current mobile or online banking user? Starting October 14, you'll need to re-enroll. You only need to go through the re-enrollment process once.

Not currently a mobile or online banking user? See how to sign up as a new user in our FAQ.

  1. For mobile: Starting October 14, download and open the new app from the App Store or Google Play. For online banking: Select the Login button on www.self-help.org. Then in the location window, select the Login button on the left side.
  2. Enter your current username and password.
  3. Select "Text me" to receive a one-time verification code to your mobile phone. Enter the code.
  4. Create a new username and password (see username and password requirements).
  5. Select either "Text me" or "Call me" to receive a second verification code. Follow the instructions.

Username and Password Requirements

Username

  • Must be 6 to 12 characters
  • Must include letters
  • Optional: Can include numbers
  • Optional: Can include allowed special characters: @ $ * _ - = ! ~
  • Cannot be all numbers
  • Cannot contain spaces

Password

  • Must be 12 to 32 characters
  • Must include upper and lowercase letters
  • Must include at least one number
  • Must include at least one allowed special character: @ $ * _ - = . ! ~
  • Cannot contain username
  • Cannot contain spaces

Want to see each screen? View our step-by-step re-enrollment guide.

New Mobile and Online Banking Features

Get ready for a better banking experience! We're upgrading our mobile app and online banking platform to bring you stronger security, easier navigation, and powerful new tools. Here's what the new platform will offer:

Enhanced security features

  • Fraud monitoring and alerts
  • Multi-factor authentication
  • Contact-information change notifications

Convenient self-serve options

  • Re-order checks
  • Stop payments
  • Dispute transactions

Financial wellness tools

  • Goal Builder to help you set goals
  • Budget creation and tracking
  • Cash flow analysis

Customizable alerts

  • Bill due reminders
  • Low balance alerts
  • Large transaction alerts

There's even more to look forward to...

We are investing in a number of improvements this year and next to make your banking experience even better! Here's what's coming:

  • Contactless cards (tap to pay!)
  • Expanded card management tools
  • Peer-to-peer payments with Zelle

Have questions or need help? Check out troubleshooting tips in our FAQ. If you're still stuck, we're here to help. Call member support at (800) 966-7353.

To sign up for online or mobile banking as a new user:

  1. For mobile: After October 14, download and open the Self-Help Credit Union mobile app from the App Store or Google Play.
    For online banking: Select the Login button on the left side of the login location window on the Self-Help website.
  2. Select "Sign up."
  3. Fill out the Online Banking Registration Form. You will need to create a username and password. See requirements.
  4. For security purposes, you will need to enter a verification code. Select "Call me," "Text me" or "Email me" to receive your code. After you've received it, follow the instructions to enter the code.

Starting on October 14, you'll need to re-enroll in online and mobile banking. You'll be prompted to create a new username and password as part of the re-enrollment process.

If your current username and password meet the updated requirements, you can re-use them. If they don't meet the new requirements (for example, if your username is all numbers), you will need to create new ones.

Username requirements:

  • Must be 6 to 12 characters
  • Must include letters
  • Optional: Can include numbers
  • Optional: Can include allowed special characters: @ $ * _ - = ! ~
  • Cannot be all numbers
  • Cannot contain spaces

Password requirements:

  • Must be 12 to 32 characters
  • Must include upper and lowercase letters
  • Must include at least one number
  • Must include at least one allowed special character: @ $ * _ - = . ! ~
  • Cannot contain username
  • Cannot contain spaces

Make sure your contact information is correct! You will need it in October for verifications and important updates.

  1. Sign in to online or mobile banking.
  2. In online banking, go to "My Profile" and select "Update Profile." In the mobile app, click the profile icon.
  3. Check your email address and mobile phone number. Update them if needed.

We're committed to providing you with excellent service, both in the branch and digitally. These upgrades will bring you expanded features, including:

  • New money management tools
  • Enhanced fraud monitoring and alerts
  • Financial wellness tools for budgeting, saving and setting goals

We will continue to roll out additional improvements throughout this year and next, with tools like Zelle and card controls coming soon!

September 16: www.self-help.org was updated with a new look and feel.

October 14: Self-Help Credit Union members will get access to a new mobile app and a new online banking platform. 

Yes, https://www.self-help.org is a secure and legitimate website, owned by Self-Help. We deploy advanced security and fraud prevention technology, so you can always rest assured that your information is safe with us. If you have any concerns or questions, please reach out to us directly to confirm.

Emails from Self-Help will be from an email address with one of two domains: either @self-help.org or @self-helpfcu.org. (Examples: [email protected], [email protected] or [email protected])

Emails from Self-Help will never ask for your username, password, or account information. If you're unsure about any communication claiming to be from Self-Help, call our Member Support team directly at (800) 966-7353 to verify.

Come back to this page — we will be adding helpful information over the next few months. And be sure to check your email and read any emails from Self-Help. We'll be sending important information via email about how to log in to the new online banking/mobile app in October.

Self-Help operates two separate credit unions. Self-Help Credit Union is chartered by the state of North Carolina, with accounts insured up to $250,000 by the National Credit Union Administration (NCUA). Self-Help Federal Credit Union is chartered by NCUA and also has account insurance up to $250,000 provided by NCUA.

The two credit unions serve different states: Self-Help Credit Union operates in Florida, Georgia, North Carolina and Virginia, and Self-Help Federal Credit Union operates in California, Connecticut, Illinois, South Carolina, Washington and Wisconsin. Otherwise, the credit unions are virtually identical. We have the same mission and offer the same deposit and loan products at the same rates and terms. In both credit unions, we are committed to investing in our local communities and serving our members.

Self-Help used to have multiple websites, including both www.self-help.org and www.self-helpfcu.org. On September 16, we transitioned to a single, unified website under the www.self-help.org URL to better represent who we truly are: a family of nonprofit organizations united by a shared mission of creating and protecting ownership and opportunity for all.

Learn more about our structure and the Self-Help family of organizations: self-help.org/who-we-are/about-us/our-structure

Find your state below — for most members, the state you live in will tell you which credit union you belong to.

Self-Help Credit Union

  • Florida
  • Georgia
  • North Carolina
  • Virginia

Self-Help Federal Credit Union

  • California
  • Connecticut
  • Illinois
  • South Carolina*
  • Washington
  • Wisconsin

Don't see your state, or otherwise not sure? Give us a call at (800) 966-7353.

*Please note: South Carolina branch members will manage their accounts through the Self-Help Credit Union mobile app and online banking platform. 

Yes. You will use your current username and password when logging into your account from the new website.