Digital Experience Upgrades for Self-Help Credit Union members
Upgraded Mobile App and Online Banking
We have upgraded the Self-Help Credit Union mobile app and online banking platform to bring you new money management tools and enhanced security features. See below for important information.
What's staying the same
- Your member number
- Self-Help Credit Union's routing number
- Debit and credit cards
- Direct deposits
- Bill Pay
- Scheduled payments
What's changing
- You'll download a new Self-Help Credit Union mobile app.
- You'll need to re-enroll.
- You'll be prompted to change your username and password. Be sure to remember your new username. Your username and password are both case-sensitive.
- You'll see enhanced security features, expanded self-serve options, more customizable alerts, and more.
Before You Re-Enroll
Our upgraded mobile app and online banking platform are now live! If you're a current mobile or online banking user, here's what you'll need to re-enroll.
- Have your current username or account number and password ready. You'll need them for the first step in the re-enrollment process.
- Keep your mobile phone nearby. We'll send a one-time verification code to the mobile number or email we have on file, based on what you choose. If your number has changed, call Member Support at (800) 966-7353 before you re-enroll.
- Remember your new username. Review your settings after you re-enroll. Check your alert settings, automated transfers, and scheduled payments to confirm everything is correct.
How to Access Your Account
Are you a current mobile or online banking user? You'll need to re-enroll to access your account online or through the mobile app. You only need to go through the re-enrollment process once.
Not currently a mobile or online banking user? See how to sign up as a new user in our FAQ.
How to Re-Enroll:
- For mobile: Download and open the new app (you're welcome to delete the old app as it will no longer be functional) from the App Store or Google Play. For online banking: Select the Login button on the left side of the login location window on the Self-Help website.
- Enter your current username and password.
- Select "Text me" to receive a one-time verification code to your mobile phone. Enter the code.
- Create a new username and password and remember them — you will need them again! (See username and password requirements).
- Select either "Text me" or "Call me" to receive a second verification code. Follow the instructions. If you received a text, reply to the text with the code.
Username and Password Requirements
Username
- Must be 6 to 12 characters
- Must include letters
- Optional: Can include numbers
- Optional: Can include allowed special characters: @ $ * _ - = ! ~
- Cannot be all numbers
- Cannot contain spaces
Password
- Must be 12 to 32 characters
- Must include upper and lowercase letters
- Must include at least one number
- Must include at least one allowed special character: @ $ * _ - = . ! ~
- Cannot contain username
- Cannot contain spaces
Your username and password are both case-sensitive. You cannot use your member number as your username.
Want to see each screen? View our step-by-step re-enrollment guide.
New Mobile and Online Banking Features
Enjoy a better banking experience! Our upgraded mobile app and online banking platform bring you stronger security, easier navigation, and powerful new tools. Here's what the new platform offers:
Enhanced security features
- Fraud monitoring and alerts
- Multi-factor authentication
- Contact-information change notifications
Convenient self-serve options
- Re-order checks
- Stop payments
- Dispute transactions
Financial wellness tools
- Goal Builder to help you set goals
- Budget creation and tracking
- Cash flow analysis
Customizable alerts
- Bill due reminders
- Low balance alerts
- Large transaction alerts
There's even more to look forward to...
We are investing in a number of improvements this year and next to make your banking experience even better! Here's what's coming:
- Contactless cards (tap to pay!)
- Expanded card management tools
- Peer-to-peer payments with Zelle
Have questions or need help? Check out troubleshooting tips in our FAQ. If you're still stuck, we're here to help. Call member support at (800) 966-7353.
Troubleshooting
Running into a problem with the new app or online banking? Find what you're seeing below for a quick fix.
Top tips for a smooth login
- Turn on "Remember me" or "Save." Whenever you're asked, toggle this on for your login credentials, whether you're on a computer or in the app. The button may look different on different screens.
- Using an Android phone? Re-enroll on a computer first at www.self-help.org, then log in to the app with your new username and password.
I see a message telling me to upgrade the app
You can now delete the old app. Android users temporarily need to login in for the first time on desktop.
Go straight to the new app in the App Store or Google Play.
I have two Self-Help apps on my phone
After you download the new app, you may see both apps next to each other. The one labeled "SHCU" no longer works, so you can delete it.
From now on, use only the blue icon labeled Self-Help CU.
I'm having trouble re-enrolling on an Android phone
Try re-enrolling on a computer first:
- Go to www.self-help.org and log in with your current username and password.
- Complete the re-enrollment steps and create your new username and password.
- Open the new app on your phone and log in with your new username and password.
I can't type in the new username or password boxes (iPhone)
Tap directly on the word "New" above each box. You should then be able to enter your new username and password. We're working to fix this.
Be sure to follow the username and password requirements, and write down your new username and password before you select Save.
The app keeps asking me to log in or verify again
Make sure you toggle on "Remember me" or "Save" whenever you're asked. This button may look different depending on the screen. Turning it on helps keep your login smooth on every device.
For extra security, you may still be asked for a verification code for some activities. Learn why.
Still having trouble? Check our FAQ or call Member Support at (800) 966-7353.
Frequently Asked Questions
Jump to a topic:
Getting Started
To sign up for online or mobile banking as a new user:
- For mobile: Download and open the Self-Help Credit Union mobile app from the App Store or Google Play.
For online banking: Select the Login button on the left side of the login location window on the Self-Help website. - Select "Sign up."
- Fill out the Online Banking Registration Form. You will need to create a username and password. See requirements.
- For security purposes, you will need to enter a verification code. Select "Call me," "Text me" or "Email me" to receive your code. After you've received it, follow the instructions to enter the code.
You'll need to download the new, upgraded Self-Help Credit Union app to re-enroll in mobile banking. Search for Self Help Credit Union Mobile in the app stores and look for the familiar blue icon, or follow these links to download the new app:
You should delete the old "SHCU" app and use the new one from now on.
If you would like to authorize someone else to view your account online — perhaps a colleague, family member, wealth manager, accountant, or business partner — you can!
To share account access with someone else:
- As the primary account holder, you will first need to re-enroll in our new online/mobile banking platform — or, if you are completely new to online/mobile banking with Self-Help, you will need to sign up.
- You will need to share access to your account. To do so, log in to online banking and go to "Manage account access" under More Services. Add the name and contact information of the person you would like to share access with, and specify what kind of access you want them to have.
- The person will receive an email inviting them to sign up for online and mobile banking. They will need to go through the sign-up process themselves. Once they have created their own username and password, they will be able to log in and see your account. You can change or revoke their access at any time.
If there is someone who previously had view-only access or other shared access to your account in our old online/mobile banking platform, you will need to go through the above steps to re-grant them access in the new platform.
Starting on October 14, you'll need to re-enroll in online and mobile banking. You'll be prompted to create a new username and password as part of the re-enrollment process.
If your current username and password meet the updated requirements, you can re-use them. If they don't meet the new requirements (for example, if your username is all numbers), you will need to create new ones.
Username requirements:
- Must be 6 to 12 characters
- Must include letters
- Optional: Can include numbers
- Optional: Can include allowed special characters: @ $ * _ - = ! ~
- Cannot be all numbers
- Cannot contain spaces
Password requirements:
- Must be 12 to 32 characters
- Must include upper and lowercase letters
- Must include at least one number
- Must include at least one allowed special character: @ $ * _ - = . ! ~
- Cannot contain username
- Cannot contain spaces
We're instituting stricter requirements for usernames as a strengthened security measure. A username that doesn't include your member number provides better protection for your accounts.
On the Secure Login screen next to the “Text Me” button, you should see a phone number. That’s the number your one-time verification code will be sent to.
If there is no number shown on that screen, or if you can’t receive texts at the number shown, our member support team will need to verify your identity manually. Please call us at (800) 966-7353 for assistance.
Note: If your mobile phone number is an international number or a number from a U.S. territory, you may have trouble receiving the verification code. Try going through the re-enrolling process using the www.self-help.org website instead of the app. If it still doesn’t work, call Member Support at (800) 966-7353.
If you are using the mobile app to re-enroll, you will need to reply to the verification text with the correct code, rather than entering the code within the app.
The new online and mobile banking platform includes additional Multi-Factor Authentication (MFA) to help protect your account. You may be asked to verify your identity with a one-time code when completing higher-risk activities, such as:
- Updating contact information
- External transfers
- Sharing account access
- Adding a recipient
- Member-to-member transfers
It’s an extra step, but it adds an important layer of protection to your account.
We're committed to providing you with excellent service, both in the branch and digitally. These upgrades will bring you expanded features, including:
- New money management tools
- Enhanced fraud monitoring and alerts
- Financial wellness tools for budgeting, saving and setting goals
We will continue to roll out additional improvements throughout this year and next, with tools like Zelle and card controls coming soon!
Yes, https://www.self-help.org is a secure and legitimate website, owned by Self-Help. We deploy advanced security and fraud prevention technology, so you can always rest assured that your information is safe with us. If you have any concerns or questions, please reach out to us directly to confirm.
September 16: www.self-help.org was updated with a new look and feel.
October 14: Self-Help Credit Union members will get access to a new mobile app and a new online banking platform.
Early December: Self-Help Federal Credit Union members will get access to the new mobile app and the new online banking platform.
Self-Help operates two separate credit unions. Self-Help Credit Union is chartered by the state of North Carolina, with accounts insured up to $250,000 by the National Credit Union Administration (NCUA). Self-Help Federal Credit Union is chartered by NCUA and also has account insurance up to $250,000 provided by NCUA.
The two credit unions serve different states: Self-Help Credit Union operates in Florida, Georgia, North Carolina and Virginia, and Self-Help Federal Credit Union operates in California, Connecticut, Illinois, South Carolina, Washington and Wisconsin. Otherwise, the credit unions are virtually identical. We have the same mission and offer the same deposit and loan products at the same rates and terms. In both credit unions, we are committed to investing in our local communities and serving our members.
Self-Help used to have multiple websites, including both www.self-help.org and www.self-helpfcu.org. On September 16, we transitioned to a single, unified website under the www.self-help.org URL to better represent who we truly are: a family of nonprofit organizations united by a shared mission of creating and protecting ownership and opportunity for all.
Learn more about our structure and the Self-Help family of organizations: self-help.org/who-we-are/about-us/our-structure
Find your state below — for most members, the state you live in will tell you which credit union you belong to.
Self-Help Credit Union
- Florida
- Georgia
- North Carolina
- Virginia
Self-Help Federal Credit Union
- California
- Connecticut
- Illinois
- South Carolina*
- Washington
- Wisconsin
Don't see your state, or otherwise not sure? Give us a call at (800) 966-7353.
*Please note: South Carolina branch members will manage their accounts through the Self-Help Credit Union mobile app and online banking platform.
Usernames and Passwords
You'll need to re-enroll in online and mobile banking. You'll be prompted to create a new username and password as part of the re-enrollment process.
If your current username and password meet the updated requirements, you can re-use them. If they don't meet the new requirements (for example, if your username is all numbers), you will need to create new ones.
Username requirements:
- Must be 6 to 12 characters
- Must include letters
- Optional: Can include numbers
- Optional: Can include allowed special characters: @ $ * _ - = ! ~
- Cannot be all numbers
- Cannot contain spaces
Password requirements:
- Must be 12 to 32 characters
- Must include upper and lowercase letters
- Must include at least one number
- Must include at least one allowed special character: @ $ * _ - = . ! ~
- Cannot contain username
- Cannot contain spaces
We're instituting stricter requirements for usernames as a strengthened security measure. A username that doesn't include your member number provides better protection for your accounts.
To sign up for online or mobile banking as a new user:
- For mobile: Download and open the Self-Help Credit Union mobile app from the App Store or Google Play.
For online banking: Select the Login button on the left side of the login location window on the Self-Help website. - Select "Sign up."
- Fill out the Online Banking Registration Form. You will need to create a username and password. See requirements.
- For security purposes, you will need to enter a verification code. Select "Call me," "Text me" or "Email me" to receive your code. After you've received it, follow the instructions to enter the code.
You'll need to download the new, upgraded Self-Help Credit Union app to re-enroll in mobile banking. Search for Self Help Credit Union Mobile in the app stores and look for the familiar blue icon, or follow these links to download the new app:
You should delete the old "SHCU" app and use the new one from now on.
On the Secure Login screen next to the “Text Me” button, you should see a phone number. That’s the number your one-time verification code will be sent to.
If there is no number shown on that screen, or if you can’t receive texts at the number shown, our member support team will need to verify your identity manually. Please call us at (800) 966-7353 for assistance.
Note: If your mobile phone number is an international number or a number from a U.S. territory, you may have trouble receiving the verification code. Try going through the re-enrolling process using the www.self-help.org website instead of the app. If it still doesn’t work, call Member Support at (800) 966-7353.
If you are using the mobile app to re-enroll, you will need to reply to the verification text with the correct code, rather than entering the code within the app.
The new online and mobile banking platform includes additional Multi-Factor Authentication (MFA) to help protect your account. You may be asked to verify your identity with a one-time code when completing higher-risk activities, such as:
- Updating contact information
- External transfers
- Sharing account access
- Adding a recipient
- Member-to-member transfers
It’s an extra step, but it adds an important layer of protection to your account.
If you would like to authorize someone else to view your account online — perhaps a colleague, family member, wealth manager, accountant, or business partner — you can!
To share account access with someone else:
- As the primary account holder, you will first need to re-enroll in our new online/mobile banking platform — or, if you are completely new to online/mobile banking with Self-Help, you will need to sign up.
- You will need to share access to your account. To do so, log in to online banking and go to "Manage account access" under More Services. Add the name and contact information of the person you would like to share access with, and specify what kind of access you want them to have.
- The person will receive an email inviting them to sign up for online and mobile banking. They will need to go through the sign-up process themselves. Once they have created their own username and password, they will be able to log in and see your account. You can change or revoke their access at any time.
If there is someone who previously had view-only access or other shared access to your account in our old online/mobile banking platform, you will need to go through the above steps to re-grant them access in the new platform.
We're committed to providing you with excellent service, both in the branch and digitally. These upgrades will bring you expanded features, including:
- New money management tools
- Enhanced fraud monitoring and alerts
- Financial wellness tools for budgeting, saving and setting goals
We will continue to roll out additional improvements throughout this year and next, with tools like Zelle and card controls coming soon!
Yes, https://www.self-help.org is a secure and legitimate website, owned by Self-Help. We deploy advanced security and fraud prevention technology, so you can always rest assured that your information is safe with us. If you have any concerns or questions, please reach out to us directly to confirm.
September 16: www.self-help.org was updated with a new look and feel.
October 14: Self-Help Credit Union members will get access to a new mobile app and a new online banking platform.
Early December: Self-Help Federal Credit Union members will get access to the new mobile app and the new online banking platform.
Self-Help operates two separate credit unions. Self-Help Credit Union is chartered by the state of North Carolina, with accounts insured up to $250,000 by the National Credit Union Administration (NCUA). Self-Help Federal Credit Union is chartered by NCUA and also has account insurance up to $250,000 provided by NCUA.
The two credit unions serve different states: Self-Help Credit Union operates in Florida, Georgia, North Carolina and Virginia, and Self-Help Federal Credit Union operates in California, Connecticut, Illinois, South Carolina, Washington and Wisconsin. Otherwise, the credit unions are virtually identical. We have the same mission and offer the same deposit and loan products at the same rates and terms. In both credit unions, we are committed to investing in our local communities and serving our members.
Self-Help used to have multiple websites, including both www.self-help.org and www.self-helpfcu.org. On September 16, we transitioned to a single, unified website under the www.self-help.org URL to better represent who we truly are: a family of nonprofit organizations united by a shared mission of creating and protecting ownership and opportunity for all.
Learn more about our structure and the Self-Help family of organizations: self-help.org/who-we-are/about-us/our-structure
Find your state below — for most members, the state you live in will tell you which credit union you belong to.
Self-Help Credit Union
- Florida
- Georgia
- North Carolina
- Virginia
Self-Help Federal Credit Union
- California
- Connecticut
- Illinois
- South Carolina*
- Washington
- Wisconsin
Don't see your state, or otherwise not sure? Give us a call at (800) 966-7353.
*Please note: South Carolina branch members will manage their accounts through the Self-Help Credit Union mobile app and online banking platform.
Verification Codes and Security
On the Secure Login screen next to the “Text Me” button, you should see a phone number. That’s the number your one-time verification code will be sent to.
If there is no number shown on that screen, or if you can’t receive texts at the number shown, our member support team will need to verify your identity manually. Please call us at (800) 966-7353 for assistance.
Note: If your mobile phone number is an international number or a number from a U.S. territory, you may have trouble receiving the verification code. Try going through the re-enrolling process using the www.self-help.org website instead of the app. If it still doesn’t work, call Member Support at (800) 966-7353.
If you are using the mobile app to re-enroll, you will need to reply to the verification text with the correct code, rather than entering the code within the app.
The new online and mobile banking platform includes additional Multi-Factor Authentication (MFA) to help protect your account. You may be asked to verify your identity with a one-time code when completing higher-risk activities, such as:
- Updating contact information
- External transfers
- Sharing account access
- Adding a recipient
- Member-to-member transfers
It’s an extra step, but it adds an important layer of protection to your account.
Yes, https://www.self-help.org is a secure and legitimate website, owned by Self-Help. We deploy advanced security and fraud prevention technology, so you can always rest assured that your information is safe with us. If you have any concerns or questions, please reach out to us directly to confirm.
To sign up for online or mobile banking as a new user:
- For mobile: Download and open the Self-Help Credit Union mobile app from the App Store or Google Play.
For online banking: Select the Login button on the left side of the login location window on the Self-Help website. - Select "Sign up."
- Fill out the Online Banking Registration Form. You will need to create a username and password. See requirements.
- For security purposes, you will need to enter a verification code. Select "Call me," "Text me" or "Email me" to receive your code. After you've received it, follow the instructions to enter the code.
You'll need to download the new, upgraded Self-Help Credit Union app to re-enroll in mobile banking. Search for Self Help Credit Union Mobile in the app stores and look for the familiar blue icon, or follow these links to download the new app:
You should delete the old "SHCU" app and use the new one from now on.
Starting on October 14, you'll need to re-enroll in online and mobile banking. You'll be prompted to create a new username and password as part of the re-enrollment process.
If your current username and password meet the updated requirements, you can re-use them. If they don't meet the new requirements (for example, if your username is all numbers), you will need to create new ones.
Username requirements:
- Must be 6 to 12 characters
- Must include letters
- Optional: Can include numbers
- Optional: Can include allowed special characters: @ $ * _ - = ! ~
- Cannot be all numbers
- Cannot contain spaces
Password requirements:
- Must be 12 to 32 characters
- Must include upper and lowercase letters
- Must include at least one number
- Must include at least one allowed special character: @ $ * _ - = . ! ~
- Cannot contain username
- Cannot contain spaces
We're instituting stricter requirements for usernames as a strengthened security measure. A username that doesn't include your member number provides better protection for your accounts.
If you would like to authorize someone else to view your account online — perhaps a colleague, family member, wealth manager, accountant, or business partner — you can!
To share account access with someone else:
- As the primary account holder, you will first need to re-enroll in our new online/mobile banking platform — or, if you are completely new to online/mobile banking with Self-Help, you will need to sign up.
- You will need to share access to your account. To do so, log in to online banking and go to "Manage account access" under More Services. Add the name and contact information of the person you would like to share access with, and specify what kind of access you want them to have.
- The person will receive an email inviting them to sign up for online and mobile banking. They will need to go through the sign-up process themselves. Once they have created their own username and password, they will be able to log in and see your account. You can change or revoke their access at any time.
If there is someone who previously had view-only access or other shared access to your account in our old online/mobile banking platform, you will need to go through the above steps to re-grant them access in the new platform.
We're committed to providing you with excellent service, both in the branch and digitally. These upgrades will bring you expanded features, including:
- New money management tools
- Enhanced fraud monitoring and alerts
- Financial wellness tools for budgeting, saving and setting goals
We will continue to roll out additional improvements throughout this year and next, with tools like Zelle and card controls coming soon!
September 16: www.self-help.org was updated with a new look and feel.
October 14: Self-Help Credit Union members will get access to a new mobile app and a new online banking platform.
Early December: Self-Help Federal Credit Union members will get access to the new mobile app and the new online banking platform.
Self-Help operates two separate credit unions. Self-Help Credit Union is chartered by the state of North Carolina, with accounts insured up to $250,000 by the National Credit Union Administration (NCUA). Self-Help Federal Credit Union is chartered by NCUA and also has account insurance up to $250,000 provided by NCUA.
The two credit unions serve different states: Self-Help Credit Union operates in Florida, Georgia, North Carolina and Virginia, and Self-Help Federal Credit Union operates in California, Connecticut, Illinois, South Carolina, Washington and Wisconsin. Otherwise, the credit unions are virtually identical. We have the same mission and offer the same deposit and loan products at the same rates and terms. In both credit unions, we are committed to investing in our local communities and serving our members.
Self-Help used to have multiple websites, including both www.self-help.org and www.self-helpfcu.org. On September 16, we transitioned to a single, unified website under the www.self-help.org URL to better represent who we truly are: a family of nonprofit organizations united by a shared mission of creating and protecting ownership and opportunity for all.
Learn more about our structure and the Self-Help family of organizations: self-help.org/who-we-are/about-us/our-structure
Find your state below — for most members, the state you live in will tell you which credit union you belong to.
Self-Help Credit Union
- Florida
- Georgia
- North Carolina
- Virginia
Self-Help Federal Credit Union
- California
- Connecticut
- Illinois
- South Carolina*
- Washington
- Wisconsin
Don't see your state, or otherwise not sure? Give us a call at (800) 966-7353.
*Please note: South Carolina branch members will manage their accounts through the Self-Help Credit Union mobile app and online banking platform.
About the Upgrade
We're committed to providing you with excellent service, both in the branch and digitally. These upgrades will bring you expanded features, including:
- New money management tools
- Enhanced fraud monitoring and alerts
- Financial wellness tools for budgeting, saving and setting goals
We will continue to roll out additional improvements throughout this year and next, with tools like Zelle and card controls coming soon!
September 16: www.self-help.org was updated with a new look and feel.
October 14: Self-Help Credit Union members received access to a new mobile app and a new online banking platform.
Early December: Self-Help Federal Credit Union members will get access to the new mobile app and the new online banking platform.
Self-Help operates two separate credit unions. Self-Help Credit Union is chartered by the state of North Carolina, with accounts insured up to $250,000 by the National Credit Union Administration (NCUA). Self-Help Federal Credit Union is chartered by NCUA and also has account insurance up to $250,000 provided by NCUA.
The two credit unions serve different states: Self-Help Credit Union operates in Florida, Georgia, North Carolina and Virginia, and Self-Help Federal Credit Union operates in California, Connecticut, Illinois, South Carolina, Washington and Wisconsin. Otherwise, the credit unions are virtually identical. We have the same mission and offer the same deposit and loan products at the same rates and terms. In both credit unions, we are committed to investing in our local communities and serving our members.
Self-Help used to have multiple websites, including both www.self-help.org and www.self-helpfcu.org. On September 16, we transitioned to a single, unified website under the www.self-help.org URL to better represent who we truly are: a family of nonprofit organizations united by a shared mission of creating and protecting ownership and opportunity for all.
Learn more about our structure and the Self-Help family of organizations: self-help.org/who-we-are/about-us/our-structure
Find your state below — for most members, the state you live in will tell you which credit union you belong to.
Self-Help Credit Union
- Florida
- Georgia
- North Carolina
- Virginia
Self-Help Federal Credit Union
- California
- Connecticut
- Illinois
- South Carolina*
- Washington
- Wisconsin
Don't see your state, or otherwise not sure? Give us a call at (800) 966-7353.
*Please note: South Carolina branch members will manage their accounts through the Self-Help Credit Union mobile app and online banking platform.
To sign up for online or mobile banking as a new user:
- For mobile: Download and open the Self-Help Credit Union mobile app from the App Store or Google Play.
For online banking: Select the Login button on the left side of the login location window on the Self-Help website. - Select "Sign up."
- Fill out the Online Banking Registration Form. You will need to create a username and password. See requirements.
- For security purposes, you will need to enter a verification code. Select "Call me," "Text me" or "Email me" to receive your code. After you've received it, follow the instructions to enter the code.
You'll need to download the new, upgraded Self-Help Credit Union app to re-enroll in mobile banking. Search for Self Help Credit Union Mobile in the app stores and look for the familiar blue icon, or follow these links to download the new app:
You should delete the old "SHCU" app and use the new one from now on.
Starting on October 14, you'll need to re-enroll in online and mobile banking. You'll be prompted to create a new username and password as part of the re-enrollment process.
If your current username and password meet the updated requirements, you can re-use them. If they don't meet the new requirements (for example, if your username is all numbers), you will need to create new ones.
Username requirements:
- Must be 6 to 12 characters
- Must include letters
- Optional: Can include numbers
- Optional: Can include allowed special characters: @ $ * _ - = ! ~
- Cannot be all numbers
- Cannot contain spaces
Password requirements:
- Must be 12 to 32 characters
- Must include upper and lowercase letters
- Must include at least one number
- Must include at least one allowed special character: @ $ * _ - = . ! ~
- Cannot contain username
- Cannot contain spaces
We're instituting stricter requirements for usernames as a strengthened security measure. A username that doesn't include your member number provides better protection for your accounts.
On the Secure Login screen next to the “Text Me” button, you should see a phone number. That’s the number your one-time verification code will be sent to.
If there is no number shown on that screen, or if you can’t receive texts at the number shown, our member support team will need to verify your identity manually. Please call us at (800) 966-7353 for assistance.
Note: If your mobile phone number is an international number or a number from a U.S. territory, you may have trouble receiving the verification code. Try going through the re-enrolling process using the www.self-help.org website instead of the app. If it still doesn’t work, call Member Support at (800) 966-7353.
If you are using the mobile app to re-enroll, you will need to reply to the verification text with the correct code, rather than entering the code within the app.
The new online and mobile banking platform includes additional Multi-Factor Authentication (MFA) to help protect your account. You may be asked to verify your identity with a one-time code when completing higher-risk activities, such as:
- Updating contact information
- External transfers
- Sharing account access
- Adding a recipient
- Member-to-member transfers
It’s an extra step, but it adds an important layer of protection to your account.
If you would like to authorize someone else to view your account online — perhaps a colleague, family member, wealth manager, accountant, or business partner — you can!
To share account access with someone else:
- As the primary account holder, you will first need to re-enroll in our new online/mobile banking platform — or, if you are completely new to online/mobile banking with Self-Help, you will need to sign up.
- You will need to share access to your account. To do so, log in to online banking and go to "Manage account access" under More Services. Add the name and contact information of the person you would like to share access with, and specify what kind of access you want them to have.
- The person will receive an email inviting them to sign up for online and mobile banking. They will need to go through the sign-up process themselves. Once they have created their own username and password, they will be able to log in and see your account. You can change or revoke their access at any time.
If there is someone who previously had view-only access or other shared access to your account in our old online/mobile banking platform, you will need to go through the above steps to re-grant them access in the new platform.
Yes, https://www.self-help.org is a secure and legitimate website, owned by Self-Help. We deploy advanced security and fraud prevention technology, so you can always rest assured that your information is safe with us. If you have any concerns or questions, please reach out to us directly to confirm.