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1935 Bilingual Branch Manager - South Asheville, NC

The Organization:

The Organization:


Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $8.5 billion in financing to 159,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 150,000 people in North Carolina, California, Chicago, Florida and South Carolina. Learn more at, and


Position Description:


Self-Help is looking for a Bilingual Branch Manager to oversee our South Asheville, NC branch.  The Branch Manager will drive the branch toward strong economic performance including: achieving branch goals and budgets; community relations and new business development; originating mortgage loans; staffing branch operations; supervising and developing member service representatives; ensuring effective and efficient member service, maintaining adherence to branch operating policies and procedures, and maintaining appropriate facilities and equipment.


Essential Responsibilities:

  • Manage the branch toward a strong economic performance.Develop branch level production goals, budgets and operating plans to achieve them. Maintain effective branch operations including, timely opening and closing, adequate staffing levels, and effective member service.
  • Ensure adherence to operational policies, procedures and controls to ensure the safety and security of employees, members and credit union assets.
  • Develop and execute action plans to improve operational policies, procedures and controls, and mitigate controllable losses in operations.
  • Prioritize daily, weekly, monthly calendar to ensure that the branch is properly staffed and that everyone’s time is maximized to serve the member.
  • Oversee the physical facilities and equipment of the branch office, and establish appropriate safety practices for employees.
  • Operate within assigned credit authority to approve or deny loans as provided by law and Credit Union Policy.
  • Conduct community relations and new business development to enhance credit union reputation and demand for products and services.
  • Supervise branch staff to deliver effective and efficient member service.Fill in and support staff as needed. Responsible for hiring, employee development, performance management, and compensation review for branch staff.Maintain appropriate staffing levels and camaraderie within the branch in consultation with the supervisors of all staff located within the branch.
  • Develop mortgage loan business by developing referral networks and community and member outreach. Pre-qualify loan applicants by examining borrower information and documentation, assessing credit-worthiness, determining adequacy of income, credit and collateral and calculating repayment risk.
  • Comply with all federal and state mortgage regulations and disclosure requirements.
  • Perform other duties and projects as assigned.


Minimum Qualifications:

  • Bachelor’s degree or equivalent combination of education and/or experience.
  • 5 to 7 years of banking or retail experience including 2 to 3 years of supervisory and community outreach experience.
  • Extensive knowledge of bank products, policies, procedures, services, operations and audit/compliance.
  • Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Strong analytical and problem solving skills.
  • Proficient with Microsoft Word, Excel and PowerPoint
  • May be required to travel to cover other branches.
  • Flexibility in working hours, including evenings, weekends and holidays.
  • English/Spanish fluency.


Physical Requirements:


Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers.  Must be able to occasionally lift and exert force of up to 10 pounds.




Competitive nonprofit salary, based on experience, plus a generous benefits package.




To apply, send resume and cover letter, describing why you are a fit for this position, to Please include the position title as the subject.  Application must be received by May 3, 2019  to ensure consideration.  Applications received after this date may or may not be considered, depending on the applicant pool.  The position will remain posted until filled.


Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, gender, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.

Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, gender, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.