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COVID-19 Update
In accordance with current public health guidelines, a face covering must be worn by anyone entering a Self-Help branch. Before going to a branch, please check here for up-to-date information on all our locations.

Help


If you established your Self-Help membership in California, Illinois, Washington, or Wisconsin, then please switch from this website to the Self-Help FCU website.

We're all in this together.

We're here to make sure you have access to the financial services and solutions you need. From finding your nearest branch, to banking from home, Self-Help can help. This page includes resources to answer some our our most frequently asked questions and as always our member services team is a phone call away. 

If you're searching for how we're keeping safe during COVID-19, please see our Coronavirus Updates page.

Routing Number:

253184841

Member Services Contact Center Number:

Toll Free (800) 966-7353


Need help with one of our remote services (online banking, mobile banking, or audio banking)? Check out this tutorial video page, for step-by-step instructions on everything you want to know.

 

 

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Need Assistance? We're here for you.


Economic Impact Payments - Round 3


 

Frequently Asked Questions

 

Self-Help CU and Self-Help Federal CU are two different credit unions each with its own membership, branch network, member service resources, website, online and mobile banking platforms. If you want to get accurate information about your credit union, find a branch, or use online and mobile banking, you'll need to know which of the two you belong to.
If your Self-Help CU credit, debit or ATM card has been lost or stolen, use one of the following numbers to get help:

800.966.7353 (8:30am-5pm, M-Th and 8:30am-6pm, F) to reach the Self-Help CU member service center. 

888.241.2510 after hours and on weekends to reach Card Member Security. 

909.941.1398 from a non-mobile phone line when you're outside of the U.S. (this will be a collect call).

For more assistance with Debit/Credit cards, please visit our lost or stolen cards page.
We’ve designed this site to work well with smartphones and tablets, but an even better solution for smartphone owners is to also install our free mobile banking app.

For more information on how to use the Self-Help website, please visit our How to use our website FAQ.
You must have a Self-Help CU checking account and enroll in Bill Pay through Self-Help CU online banking. To enroll, simply log in to your account at www.self-help.org, select "Bill Pay" under Online Services and follow the instructions.

For more questions about Bill Pay, please visit our Bill Pay FAQ page.
Call Self-Help CU at (800) 966-7353 to have the block removed.

Fore more help on online/mobile banking log in, please visit our problems logging in to online and mobile banking page.
There are steps you can take to avoid fees on SHCU products and services. You can find the full list here.
A full list of our holiday hours can be found here. For specific branch hours please visit our locations page.
You can use audio, home banking, mobile banking, or call the contact center at (800) 966-7353 to check your account balance.
You can either:

Visit your local branch

Contact the Contact Center at (800) 966-7353

You would need to obtain wiring instructions from the beneficiaries financial institution, the beneficiaries name, address and account number. At a minimum, this would require receiving financial institutions routing and transit number and city and state.


Still have a question? Visit our FAQ page for more answers and information.





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