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Member Support Center

In California, Chicago or Milwaukee? Go to the Self-Help FCU website for guidance.
  Lost or Stolen Card? Visit our Lost or Stolen Card page to report it.

Check Your Balance, Transfer Funds, and More

We offer many ways to check your account balances, move money between accounts and easily use other Self-Help account services, 24 hours a day:

  1. Online banking
  2. Audio banking (866.708.0694)
  3. Mobile banking app for iOS and Android

Five Ways to Get Help

  1. Call us at 800.966.7353 between 8:30am and 5pm, Monday through Thursday between 8:30am and 6pm on Friday.
  2. Browse our Frequently Asked Questions section below for answers to common problems and concerns.
  3. Members: For help with your account, log in to online banking, click "Message Center" and then click "Contact Us."
  4. For anything not involving sensitive account information, you can use our online Contact Form.
  5. Visit your local branch. Find one nearest you.

Frequently Asked Questions

Visit Frequently Asked Questions for tips on our accounts, loans and services.

Out of checks?—No need to contact a branch. Order Self-Help CU replacement checks here if your check vendor is Harland-Clarke. Be aware that check vendors will charge you for replacement checks.