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1937 City Executive - Raleigh, NC

The Organization:


Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $8.5 billion in financing to 159,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 150,000 people in North Carolina, California, Chicago, Florida and South Carolina. Learn more at, and


Position Description:

Self-Help is opening a regional branch in Raleigh, NC to expand financial services to our members and to grow our member base in the Raleigh, NC and surrounding area. We are seeking a dynamic leader with strong business development, community economic development and financial services experience to lead the development and expansion of our regional retail footprint in this area. The City Executive is responsible for ensuring, through management of branch staff, that all operational practices of the branch, including lending and deposit activities, comply with Self-Help processes and procedures, federal laws and regulations set forth by the NCUA and other regulatory agencies. 


Essential Responsibilities:


  • Represent and promote Self-Help in community and business development activities to enhance Self-Help’s brand and demand for products and services with particular focus on deposit, mortgage, and consumer loan growth.
  • Serve as an active participant in key community development and policy initiatives in the Raleigh and surrounding areas.
  • Work in collaboration with other branches and colleagues on issue campaigns that advance Self-Help’s community economic development priorities, programs, and activities.
  • Research, develop and maintain relationships with key loan-generating opportunities, in coordination with Self-Help mortgage, commercial and consumer lending staff to promote regional development and responsible lending. This includes effectively representing Self-Help with realtors, non-profits, banks, government agencies and other community partners.
  • Create short and long-term development strategies in conjunction with team and senior management to optimize branch capacity, identify new opportunities for improvement and growth, and ensure achievement of business goals.
  • Oversee branch performance and activity, taking action to implement plans or interventions when components of branch performance are lower than expected.
  • Provide consistent leadership, coaching, and direction to all staff ensuring timely and effective communication to drive individual and branch success.
  • Conduct timely hiring, employee development, and performance management.
  • Supervise branch staff to deliver effective and efficient member service.
  • In conjunction with senior management, participate in strategic planning to develop production goals, budgets and operating plans to achieve them.
  • Perform other duties as may be deemed necessary.

    Minimum Qualifications:

  • Bachelor’s degree or equivalent combination of education and/or experience and 5 to 7 years of banking, lending and/or business development experience, including 3 to 5 years of supervision.
  • Proven branch management, coaching and leadership skills.
  • Strong analytical skills necessary to evaluate credit requests, prepare budgets and determine trends in a given market.
  • Exemplary communication and presentation skills.
  • Ability to build collaborative relationships across the organization and influence others without direct control.
  • Demonstrated success in business development/community leadership.
  • Ability to establish strong peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
  • Knowledge of economic and accounting principles, practices, financial markets, banking, the analysis, and reporting of financial data.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Analytical and problem solving skills
  • Proficient with Microsoft Word, Excel and PowerPoint
  • Ability and willingness to travel in the region to build deposits and loan relationships. Position involves working evenings/weekends, as needed.


    Desired Qualifications:


  • Prior sales or sales management experience in a financial institution, retail or service industry.
  • English/Spanish fluency.
  • Experience working in or significant knowledge of Raleigh and surrounding community.


Physical Requirements:


Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers.  Must be able to occasionally lift and exert force of up to 10 pounds.




Competitive nonprofit salary, based on experience, plus a generous benefits package.




To apply, send resume and cover letter, describing why you are a fit for this position, to Please include the position title as the subject.  The position will remain posted until filled.


Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, gender, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.