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1959 Director of Credit Union Facilities - Modesto, CA

The Organization:

Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $8.5 billion in financing to 159,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 150,000 people in North Carolina, California, Chicago, Florida and South Carolina. Learn more at, and



Position Description:

Self-Help is seeking a national Director of Credit Union Facilities to join our team. While headquartered in Durham, NC, Self-Help has significant operations throughout North Carolina, California, in the Chicago metro area, and elsewhere. As a result, this role can be based in any of these markets, with travel required to the others. In service of its mission to create and protect ownership and economic opportunity for all, Self-Help seeks applications for the role of Director of Credit Union Facilities, supporting a growing number of branch facilities in California, Florida, North Carolina, South Carolina, metropolitan Chicago and Milwaukee.

The Director of Credit Union Facilities will oversee and manage all facilities for Self-Help’s national branch network including all branch facilities, equipment and fixtures. This position will supervise a team of professionals (currently six) across the country that manage branch construction and renovation, banking equipment and facilities maintenance.

The ideal candidate will be a mission-driven professional with a proven track record in identifying and siting of branch facilities, purchase and lease negotiation, oversight of construction projects and people management.


Essential Responsibilities:

  • In consultation with senior leadership and other key stakeholders, prioritize facilities projects based upon the credit union’s growth needs, evolving technological and security needs and branch needs and desires.
  • Lead branch identification and acquisition. This includes understanding Self-Help’s business objectives and retail placement strategies; identifying and negotiating branch and land purchases and leases.
  • Supervise team members responsible for capital projects and improvements including de novo branch construction and rehabilitation projects.
  • Directly and/or through staff, seek 3rd party vendors to manage construction and/or facilities maintenance in areas distant from CU headquarters. Manage their work to ensure quality, equitable maintenance of all branch facilities.
  • Support regional, area and branch managers in assessing renovation, routine maintenance and equipment needs. Oversee the Facilities Team to accomplish needed projects according to set priorities.
  • Identify and negotiate with 3rd party vendors/contractors associated with facility projects.
  • Work with merger team to evaluate facilities owned or leased by merger candidates, and identify facility, furniture and equipment needs and plan for addressing them. Manage the facilities team to execute needed improvements.
  • Manage the hiring, coaching, development and assessment of staff performance, providing direct and frequent feedback to staff members, as needed.
  • Actively participate in developing, revising and maintaining the business continuity plan for Self-Help Credit Union’s facilities.
  • Act as a change agent to drive Self-Help’s economic inclusion initiatives by integrating supplier diversity and the use of businesses owned by women and people of color in third party contracting and vendor management for relevant products and services.
  • Perform other duties as may be deemed necessary.


    Minimum Qualifications:

  • A Bachelor’s degree (or additional comparable experience) and 8 year’s minimum related professional experience including direct experience selecting, acquiring and supervising the construction of retail facilities, preferably in financial services.
  • Successful people supervision experience required.
  • Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
  • Preference for working in organizations that place priority on teamwork and collaboration
  • Excellent interpersonal skills; ability to work effectively in varied professional, socio-economic and cultural contexts.
  • Ability to gain consensus/agreement.
  • Ability to build trusting relationships with internal and external partners including vendors. Strong commitment to teamwork.
  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint.
  • Ability to handle multiple tasks, working independently and effectively with little supervision.
  • Strong negotiation skills.
  • Ability and willingness to travel at least 30% of the time.


    Desired Qualifications:

  • Experience working in retail banking environment desirable.


Physical Requirements:


Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers.  Must be able to occasionally lift and exert force of up to 40 pounds.




Competitive nonprofit salary, based on experience, plus a generous benefits package.




To apply, send resume and cover letter, describing why you are a fit for this position, to Please include the position title as the subject.  Application must be received by July 9, 2019 to ensure consideration. Applications received after this date may or may not be considered, depending on the applicant pool. The position will remain posted until filled.

Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, gender, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.