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1982 Admin Services Associate - Durham, NC

The Organization:


Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided $8.5 billion in financing to 159,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 150,000 people in North Carolina, California, Chicago, Florida and South Carolina. Learn more at, and



Position Description:

Self-Help is seeking an Admin Services Associate to join our team in Durham, NC.  The Admin Services Associate provides the highest level of customer service and support to all internal staff to ensure effective and efficient operations.  Serves as back up to Front Desk when needed, and performs general clerical, customer service, and special project work in support of the Admin Services team.

Essential Responsibilities:


•    Provide quick, efficient and accurate administrative support in handling administration requests received through Admin Requests as well as assisting with travel activities for the organization. Such support will include preparing correspondence, supporting meeting logistics, and other duties as needed.

•    Assist with travel activities of staff and the coordination of company cars and related maintenance records. Ensure staff members are aware of SH policies and procedures on a regular basis. Coordinate staff travel needs and payments via travel management company (TMC) and automated booking systems. Work closely with the Accounting/Finance teams to provide support with the corporate credit card reconciliation program.

•    Provide support for internal staff for systems/services procured provided by the Administrative team.

•    Support all front desk functions on a daily basis.

  • Coordinate internal mail projects
  • Assist with special projects and other duties as assigned.Projects may include, but are not limited to, assisting with catering, data entry, large mailings, translation services and other assignments as needed.


Minimum Qualifications:

•    High school diploma or equivalent and minimum of 1 to 3 years of customer service or administrative support experience.

•    Demonstrated ability to communicate effectively, both orally and in writing

•    Working knowledge of MS Outlook, Word, Excel and PowerPoint. 

•    Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.

•    Preference for working in organizations that place priority on teamwork and collaboration

•    Commitment to social and economic justice. 

•    Sensitivity to issues of low-wealth communities and a desire to work in culturally and socially diverse organization that strongly values collaboration.

•    Excellent interpersonal skills; ability to communicate clearly and effectively.

•    Knowledge of administrative and clerical procedures and systems, managing files and records, designing forms, and other offices procedures and terminology.

•    Ability to effectively plan and organize work.

•    Strong customer service skills.

•    Ability and willingness to work overtime as needed.


Desired Qualifications:

•    Working knowledge of Adobe, preferred.

•    English/Spanish fluency a plus


Physical Requirements:


Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers.  Must be able to occasionally lift and exert force of up to 40 pounds.




Competitive nonprofit salary, based on experience, plus a generous benefits package.




To apply, send resume and cover letter, describing why you are a fit for this position, to Please include the position title as the subject.  Application must be received by September 13, 2019 to ensure consideration.  Applications received after this date may or may not be considered, depending on the applicant pool.  The position will remain posted until filled.


Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status. 




Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, gender, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.