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As we seek to protect our members’ health and safety during the COVID-19 outbreak, we also are taking immediate action to help provide financial relief. If you have a loan with Self-Help and are worried about being able to make your payments, please reach out. We can work with you to find solutions.
Mortgage borrowers can call our hotline at 800-747-3209. We can offer financial guidance and discuss your options. Alternatively, please fax documentation of job loss or reduced income to 919-287-2263 or email it to email@example.com. Please include your full name, phone number and property address.
Self-Help Credit Union members who currently have a consumer loan with us may be eligible to delay loan payments with no credit penalty. To be eligible, you must be experiencing hardship directly related to COVID-19.
This offer applies to current, personal loans (car loans, share-secured loans, and other consumer loans). An application is required.
English applications are available here.
Spanish applications are available here.
Members may email completed applications to SHCUCallCenter@self-help.org, or apply by phone by calling our Recovery Support Team at 1-919-956-4404. Self-Help CU branch lobbies are now closed for your protection, but we will also be happy to accept applications at drive-through windows at our branches. If you have questions, please contact Member Services at 800-966-7353.
Contact your loan officer or call our commercial loan servicing team at 1-800-747-3215.
Please call us 919-956-4449 and ask for 504 servicing.