Jax Metro Card Services

General Assistance

All Jax Metro card-related matters (credit, debit, ATM):
904-360-5100   Jax Metro
800-966-7353   Self-Help Credit Union

Lost or Stolen Cards


Dispute Debit or Credit Card Signature Transactions



Credit Cards

Payment Options

For ways to make payments to your Jax Metro credit card, visit the Jax Metro payment center.


Your Jax Metro credit card statements will be issued shortly after the last day of the month. Statements will be mailed or posted electronically in the first week following month end.

Credit card statements will be issued using the same delivery method that you've chosen for your primary Jax Metro accounts—e-statement or paper. While you must have the same delivery method for all of your account statements, you may switch to a different delivery method at any time. To go paperless, you can sign up for e-statements at Self-Help Credit Union's online banking site.

To redeem your credit card reward Dream Points, register your card here. Please note points will expire based on the time your credit card was established, and you need to keep track of your points expiration. Should you have questions or concerns please call the Dream Point customer service line at 1.866.678.5189
Interested in a Jax Metro credit card? Check out features available for Jax Metro credit cards.


Debit Cards & ATM Cards


Use your Jax Metro debit card to make purchases wherever Visa debit cards are accepted.

Jax Metro debit cards and Jax Metro ATM cards may be used at terminals displaying any of these network logos:

  • Cirrus
  • Jeanie
  • Presto!
Surcharge-Free ATM Transactions

For surcharge-free service, use Jax Metro debit cards and ATM cards at ATMs displaying the following logos:

  • Presto!
Jax Metro Sample Card
Jax Metro Sample Card

Note: Currently, CUHERE and Presto! are the only surcharge-free networks available to Jax Metro cards.


Your Jax Metro ATM and/or debit card activity will be reported on your Jax Metro account statement. We offer two options for statement delivery: mailed paper statements or electronic statements (e-statements). You can switch from your current statement delivery method to the other option at any time. To sign up for e-statements, go to Self-Help Credit Union's online banking site.