Welcome Jax Metro members!


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If you landed here by way of the former Jax Metro Credit Union website, you've come to the right place. As you probably know, Jax Metro has now joined the Self-Help Credit Union family.

Self-Help's website is now your primary resource for online access to your Jax Metro accounts, and information on Self-Help's products and services. You can also browse the site to learn more about Self-Help's ongoing work to build stronger communities through mission-driven lending and advocacy.


Navigating the Self-Help Credit Union website

Here are links to get you started on Self-Help's website and a quick guide to pages accessed most often:

Download a one-page printable guide to Self-Help's website.

Don't need guidance? Continue to the Self-Help homepage

Note: The card sections of the Self-Help Credit Union website do not apply to Jax Metro cards. For specific Jax Metro card information, please visit the Jax Metro card services page.

Fees, disclosures and the recent system conversion

We have mailed the resources listed below directly to Jax Metro members prior to the October 2 system conversion. If you are a Jax Metro member and did not receive these documents through postal mail, please call us at 904-360-5100 or 800-966-7353 to verify your mailing address.


Online Banking

To access your Jax Metro account(s) online, simply log into Self-Help Credit Union online banking using your new Jax Metro username and password. Enter your new Jax Metro username and password into the member login box at the upper right of the Self-Help Credit Union website. Contact a representative of Jax Metro or Self-Help Credit Union if you need assistance with username and password credentials.

  • Jax Metro branch contact number: 904-360-5100
  • Self-Help Credit Union member services call center: 800-966-7353
Member Login portal can be found on the top right corner of our website.

The member login box for online banking is at the upper right corner of pages throughout our website.

e-Statements

Use the Self-Help Credit Union online banking site to access your Jax Metro e-statements.

Member alerts

Set up any number of member alert email notifications to help you track a wide range of Jax Metro account activities.

Bill Pay

Pay your bills quickly and easily by accessing Bill Pay.

Loan applications

Interested in a loan? You can initiate a loan application using the online loan application function on our online banking site.


Returning to the home page

From any page of the website, simply click on the Self-Help Credit Union logo to get back to the homepage.

Click on Self-Help logo at the top left corner of the website to return to home page

Searching the website

Looking for information on a specific topic? In the search box, type in a search term or phrase and choose from the list of results.

Use the search bar on the upper left corner of the website to find what you need.

Account offerings & information about Self-Help
Personal/Individual

Click on "Personal" to see information about personal loans, deposit accounts and other services for individuals.

Business/Nonprofit organization

The "Business" section features business- and nonprofit-related products and services available through Self-Help Credit Union.

About Self-Help

The "What We Do" and "Who We Are" sections are where you can go to learn more about the mission and work of Self-Help.

Use the "personal," "business," "what we do" and "who we are" sections to navigating and learn more about Self-Help and our services.

Contact Self-Help, the blog, ATMs and other quick links

Contact us: Fill out the contact form and hit send. Self-Help Credit Union member services will receive the form and reply in a timely manner. Please call if your needs are urgent.

Stay up to date: Self-Help's weekly blog, "Self-Help Shares," brings members current Self-Help news, including financial tips and examples of our lending.

Find an ATM: Please note that the surcharge-free CO-OP ATMs listed through Self-Help Credit Union's ATM finder do not apply to Jax Metro cards at this time. Instead, Jax Metro card holders must use certain other Florida networks to enjoy surcharge-free ATM service. Please visit the Jax Metro card services page for details.

A bar of quick links is located at the top of the website to help finding frequently used information.

Join us on social media

Keep in touch with Self-Help on social media! We keep members informed on a variety of issues and often feature photos and stories related to our staff, members and the communities we serve.

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