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Making an impact through commercial loan opportunities

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Explore why we do what we do

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See the numbers of how we supported our communities

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Invest in the Self-Help mission and support local communities

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Check Out Our Member Stories

Supporting small businesses nationwide

Read More
Read Our Annual Report

See the numbers of how we supported our communities

Learn More
Invest in What We Do

Connect with our team to see how you can be a part of the mission

Reach Out

Member Resources for Natural Disasters

If you or your loved ones have been impacted by a natural disaster, we’re here to help

Skip a Pay for consumer loans:

We offer an emergency “Skip a Pay" option for borrowers facing hardship. If you are interested in using this option, please email us at [email protected], or complete and submit a Skip A Pay application form.

For consumer loans:

If you have other questions, call our Consumer Loan Support team at 919.956.4404.

For home loans:

If you think you may have trouble making your monthly payment, call our Mortgage Loss Mitigation team at 800.747.3209.

For commercial loans:

For any questions or support, call our Commercial Loan Servicing team at 800.747.3215.

Helpful Tip
Get help with your loan.

If you’re worried about being able to make your payment, get in touch. There may be loan modification or forbearance options available. We'll work with you to find a solution.

Helpful Tip
Get help with your loan.

If you’re worried about being able to make your payment, get in touch. There may be loan modification or forbearance options available. We'll work with you to find a solution.

Skip a Pay for consumer loans:

We offer an emergency “Skip a Pay" option for borrowers facing hardship. If you are interested in using this option, please email us at [email protected], or complete and submit a Skip A Pay application form.

For consumer loans:

If you have other questions, call our Consumer Loan Support team at 919.956.4404.

For home loans:

If you think you may have trouble making your monthly payment, call our Mortgage Loss Mitigation team at 800.747.3209.

For commercial loans:

For any questions or support, call our Commercial Loan Servicing team at 800.747.3215.

Get help with insurance.

Contact your homeowners insurance or renters insurance provider to begin the process of filing a claim. If you need help, contact your state’s department of insurance:

If you’re a Self-Help mortgage borrower, we can help with home insurance questions. Contact our mortgage servicing team or call us at 844-218-7380.

Tips for Homeowners
Filing for Federal Disaster Assistance

Register with FEMA at www.disasterassistance.gov, or call the FEMA toll-free helpline at 800-621-3362 between 7 AM and 10 PM (TTY: 800-462-7585). Multilingual operators are available (for Spanish, press 2).  You may also register at a Disaster Recovery Center (DRC).

Apply for disaster assistance.

Access relief funds from FEMA, find shelters and more.

Additional resources

If you are undertaking home repairs, consider clean energy and energy efficient options — they can be a great way to save money. Self-Help offers affordable financing for green home updates with our Energy Saver loan.

Buncombe County residents may be eligible for subsidized rates through the Asheville-Buncombe County Electrify program. Learn more.

Federal Emergency Management Agency (FEMA) funds are available for temporary housing, home repairs and other uninsured expenses. 

Check out these tips from Self-Help on navigating federal disaster assistance programs:
Disaster Assistance: What to Expect