Awareness is the best protection
As more aspects of our lives move online, malicious actors are hard at work finding new ways scam people out of their money. The good news is that we can do a lot to protect ourselves from cybercriminals like these by simply being aware of how they operate.
If your Self-Help debit or credit card has been lost, stolen or compromised as the result of a scam, please call our Member Services Center immediately so we can assist you.
If your Self-Help debit or credit card has been lost, stolen or compromised as the result of a scam, please call our Member Services Center immediately so we can assist you.
Common sense fraud protection in 5 simple steps
Scammers can mimic financial institutions, charities, government agencies and even relatives. Verify through a separate contact method you initiate.
Never share personal details, passwords or account information with unexpected callers or emails. Legitimate companies won't ask for this.
Don't open attachments or click links unless you're 100% certain of the source. Go directly to websites by typing the address yourself.
Be wary of requests demanding immediate action. Scammers use urgency to prevent you from thinking things through.
Confirm authenticity by contacting us directly, using a number you dial yourself rather than one provided in the message.
Add Member Services to your contacts for quick verification. Member Services for CA, CT, IL, WA and WI: Call 877-369-2828. Member Services for FL, GA, NC, SC and VA: Call 800-966-7353.