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New Website Coming Soon
A new website and a new login experience — coming Wednesday, September 16

Digital Experience Upgrades

Self-Help is upgrading

This fall, we're upgrading our website, online banking and mobile app.

Are you ready?

Make sure your contact information is current — you'll need it for verifications and important updates. Log in to online banking today to confirm or update your information.

What's changing and when

  • Updated website: Launching September 16
  • New mobile app and online banking platform: Coming in October

What's not changing

  • Your member number, account numbers, and routing number will stay the same.
  • You'll still have access to 24/7 member support.
  • Your accounts and information will remain secure throughout the upgrades.

Have questions? We're always here to help. Call our member support team anytime or send a secure message through the app/online banking.

FAQs

We're committed to providing you with excellent service, both in the branch and digitally. These upgrades will bring you expanded features, including:

  • New money management tools
  • Enhanced fraud monitoring and alerts
  • Financial wellness tools for budgeting, saving and setting goals

We will continue to roll out additional improvements throughout this year and next, with tools like Zelle and card controls coming soon!

September 16: www.self-help.org will be updated with a new look and feel.

October: Self-Help Credit Union members will get access to a new mobile app and a new online banking platform.

Make sure your contact information is correct! You will need it in October for verifications and important updates.

  1. Sign in to online or mobile banking.
  2. In online banking, go to "My Profile" and select "Update Profile." In the mobile app, click the profile icon.
  3. Check your email address and mobile phone number. Update them if needed.

Yes. You will use your current username and password when logging into your account from the new website.

Yes, https://www.self-help.org is a secure and legitimate website, owned by Self-Help. We deploy advanced security and fraud prevention technology, so you can always rest assured that your information is safe with us. If you have any concerns or questions, please reach out to us directly to confirm.

Emails from Self-Help will be from an email address with one of two domains: either @self-help.org or @self-helpfcu.org. (Examples: [email protected], [email protected] or [email protected])

Emails from Self-Help will never ask for your username, password, or account information. If you're unsure about any communication claiming to be from Self-Help, call our Member Support team directly at (800) 966-7353 to verify.

Come back to this page — we will be adding helpful information over the next few months. And be sure to check your email and read any emails from Self-Help. We'll be sending important information via email about how to log in to the new online banking/mobile app in October.

What is the difference between Self-Help Credit Union and Self-Help Federal Credit Union?

Self-Help operates two separate credit unions. Self-Help Credit Union is chartered by the state of North Carolina, with accounts insured up to $250,000 by the National Credit Union Administration (NCUA). Self-Help Federal Credit Union is chartered by NCUA and also has account insurance up to $250,000 provided by NCUA.

The two credit unions serve different states: Self-Help Credit Union operates in Florida, Georgia, North Carolina and Virginia, and Self-Help Federal Credit Union operates in California, Connecticut, Illinois, South Carolina, Washington and Wisconsin. Otherwise, the credit unions are virtually identical. We have the same mission and offer the same deposit and loan products at the same rates and terms. In both credit unions, we are committed to investing in our local communities and serving our members.

Self-Help currently has multiple websites, including both www.self-help.org and www.self-helpfcu.org. On September 16, we are transitioning to a single, unified website under the www.self-help.org URL to better represent who we truly are: a family of nonprofit organizations united by a shared mission of creating and protecting ownership and opportunity for all.

Learn more about our structure and the Self-Help family of organizations: self-help.org/who-we-are/about-us/our-structure

Find your state below — for most members, the state you live in will tell you which credit union you belong to.

Self-Help Credit Union

  • Florida
  • Georgia
  • North Carolina
  • Virginia

Self-Help Federal Credit Union

  • California
  • Connecticut
  • Illinois
  • South Carolina
  • Washington
  • Wisconsin

Don't see your state, or otherwise not sure? Give us a call at (800) 966-7353.