We're committed to providing you with excellent service, both in the branch and digitally. These upgrades will bring you expanded features, including:

• New money management tools
• Enhanced fraud monitoring and alerts
• Financial wellness tools for budgeting, saving and setting goals

We will continue to roll out additional improvements throughout this year and next, with tools like Zelle and small business banking coming in 2027!

September 16: www.self-help.org will be updated with a new look and feel.

October: Self-Help Credit Union members will get access to a new mobile app and a new online banking platform.

Yes. You will use your current username and password when logging into your account from the new website.

When the Self-Help Credit Union mobile app and online banking platform are upgraded in October, you will have the opportunity to choose a new username and password. You may choose to re-use your current password if it conforms to the updated password requirements.

Yes, https://www.self-help.org is a secure and legitimate website, owned by Self-Help. We deploy the most advanced security and fraud prevention technology, so you can always rest assured that your information is safe with us. If you have any concerns or questions, please reach out to us directly to confirm.

Emails from Self-Help will be from an email address with one of two domains: either @self-help.org or @self-helpfcu.org. (Examples: [email protected], [email protected] or [email protected])

Emails from Self-Help will never ask for your username, password, or account information. If you're unsure about any communication claiming to be from Self-Help, call our Member Support team directly at (800) 966-7353 to verify.

Come back to this page — we will be adding helpful information over the next few months. And be sure to check your email and read any emails from Self-Help. We'll be sending important information via email about how to log in to the new online banking/mobile app in October.

Self-Help operates two separate credit unions: Self-Help Credit Union, which is chartered at the state level, and Self-Help Federal Credit Union, which is federally chartered.

The two credit unions serve different geographic areas. Otherwise, they are very similar: they have the same mission and offer largely the same products and services at the same rates. In both credit unions, we are committed to investing in our local communities and serving our members.

Self-Help currently has multiple websites, including both www.self-help.org and www.self-helpfcu.org. On September 16, we are transitioning to a single, unified website under the www.self-help.org URL to better represent who we truly are: a family of nonprofit organizations united by a shared mission of creating and protecting ownership and opportunity for all.

Learn more about our structure and the Self-Help family of organizations: self-help.org/who-we-are/about-us/our-structure

Find your state below — for most members, the state you live in will tell you which credit union you belong to.

Don't see your state, or otherwise not sure? Give us a call at (800) 966-7353.