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Audio Banking Down
Our Audio banking system is currently down. We are working diligently to resolve these issues as soon as possible. Please use Mobile and Online banking to access your account. We apologize for the inconvenience.

Online and Mobile Banking Login Help

When I try to log in, I get an "Invalid Login/Password" message

Confirm that you are:

  • A member of Self-Help CU (not Self-Help FCU). Not sure? Look at one of your account statements or call Self-Help CU at 800.966.7353. 
  • Currently enrolled in Self-Help CU online banking. If you are not, then contact Self-Help CU member service at 800.966.7353, or consult the contents of your new member welcome packet for self-enrollment instructions. 

I've been locked out after too many attempts. What do I do?

Call Self-Help CU at 1.800.966.7353 to have the block removed. 

For all other online service log-in problems

Call Self-Help CU at 1.800.966.7353.

Resetting your password

Steps:

  • Fill out the online Forgot Password Form.
  • You can expect to receive a password reset e-mail at the email address that we have on file for your Self-Help CU account.This email will arrive within 5-10 minutes of submitting the form.
  • Follow the password reset instructions in the email. Be sure to check your spam folder if you do not see an e-mail from us.

If you don’t receive the email regarding reset instructions, or if you do not have a current e-mail address on file with Self-Help CU, then call Self-Help CU member service at 800.966.7353.

Username recovery 

If you don’t receive the email regarding reset instructions, or if you do not have a current e-mail address on file with Self-Help CU, then call Self-Help CU member service at 800.966.7353.