USERNAMES & PASSWORDS All password protected Self-Help CU online services will require you to use a new username and password to log into the services. This includes online banking, mobile banking, audio banking, etc. Log in instructions were provided to you in the mailing you should have received in mid-October. If you have questions about your new log in credentials, please contact your local branch or Self-Help CU's member services Contact Center. Call the Contact Center at 800-966-7353 and identify yourself as a First Legacy CCU member. LOGGING IN TO ONLINE BANKING & MOBILE BANKING You will need to use the same username and password to access Self-Help CU's online banking and mobile banking services. If you first establish your username and password through online banking, then you must use that same username and password to access mobile banking. If you establish your username and password through the mobile banking app, then those same credentials must be used to access the online banking service. ONLINE BANKING Follow the online banking login instructions provided in the mid-October mailing you should have received. Enter your username and password into the fields found at the top-right corner of this website. You can always find the online banking login fields on the home page of the Self-Help CU website. Self-Help CU online banking gives you access to e-statements, updated account information, Bill Pay and other account services. MOBILE BANKING Download the app by searching for "Self-Help Credit Union," and clicking on the BLUE icon in your app store. The Self-Help CU mobile banking app is available for use with Apple and Android smart phones and tablets. The app allows you to keep track of your account activity, transfer funds, pay bills and locate branches and surcharge-free ATMs anywhere in the U.S. Mobile check deposit is also available. Visit the MOBILE BANKING information page to learn more. BILL PAY Use Self-Help CU's online banking and/or mobile banking services to access Bill Pay. If you had Bill Pay set-ups with First Legacy CCU's online banking platform, then your Bill Pay set-ups and recurring payments have been transferred to Self-Help CU's Bill Pay service. Visit the BILL PAY information page of this website to learn more about the service. E-STATEMENTS Enrollment is required of anyone who wants to receive e-statements instead of paper statements. To enroll, please log in to online banking, click on the Online Services tab, click on e-Statement Enrollment and follow the prompts. You are not automatically enrolled in Self-Help CU e-statements if you were receiving e-statements through First Legacy CCU. Therefore, you must re-enroll through this online banking platform to re-establish yourself as an e-statement recipient. Visit the E-STATEMENTS information page of this website for more information. CARDS Debit Cards - If you're been issued a new Self-Help Mastercard debit card, you may activate the card at any time. First Legacy CCU debit cards were deactivated on Sunday, November 1. Card PINs are no longer customizable, so you must use the PIN that was issued for your card. Use your new Self-Help Mastercard debit card for purchases and at ATMs. Enjoy surcharge-free service at any branch of Self-Help CU and First Legacy, as well as cashpoints ATMs throughout North Carolina. Find Self-Help CU ATMs primarily at most Self-Help CU branches in North Carolina, South Carolina and Florida. Credit Cards - Continue to make payments either by mail, in person at the branches, or online using the eZCard site. IMPORTANT: The credit card information found on the Self-Help CU website DOES NOT APPLY to the First Legacy CCU credit card. BRANCHES As a First Legacy CCU member, you now have access to all of the branches of Self-Help CU, in addition to First Legacy branches. Visit the LOCATIONS page of this website to get branch location information. Self-Help CU operates branches in North Carolina, South Carolina, Florida and Virginia. You'll see that branch listings are grouped by states. You now have access to two branches in Charlotte, and the First Legacy Salisbury branch is now open, again, for business. All of our branches are operating in accordance with health and safety guidelines to minimize exposure of staff and visitors to COVID-19. As a result, drive-up service is the primary method of service at many of our branches. FINANCIAL COACHING First Legacy members now have access to a certified financial coach, who is a full-time employee of Self-Help Credit Union. Her name is Donnetta Collier, and she is splitting her time between the two Charlotte branches (Beatties Ford and Providence Road). However, Donnetta is available to any First Legacy member by appointment. Use the following email address or phone number to contact Donnetta. firstname.lastname@example.org 704.409.5913 (office) MORTGAGE LOANS Self-Help CU specializes in home loans. If you're in the market to refinance your home, then you'll want to speak to Self-Help CU's home loan specialists. CONTACT US Contact First Legacy's Charlotte or Salisbury branch at 704-375-5781. or Contact Self-Help CU's member services Contact Center at 800-966-7353 and identify yourself as a First Legacy CCU member whose accounts have been converted to Self-Help CU. Preserving the History of First Legacy Community Credit Union First Legacy CCU got its start in 1941, as School Workers Federal Credit Union, through the organizing efforts of African-American school employees in Charlotte, NC. In the 2000’s First Legacy CCU merged with two other African-American community development credit unions (Rowan-Iredell Area Credit Union and Compact Credit Union), also formalizing a membership eligibility relationship with Alpha Kappa Alpha Sorority, Inc. At the time of its merger with Self-Help CU, First Legacy Community CU held the distinction of being North Carolina’s largest minority credit union with approximately 8,000 members. Today, First Legacy operates as a division of Self-Help CU. Self-Help has been using video to capture and preserve the remarkable histories of the many credit unions that have joined Self-Help CU over the years. Our growing library of video documentaries tell the stories of the founding, experience and impact of our cherished "legacy" credit unions. Please go to our legacy video archive to browse and view these important videos. The history of First Legacy Community Credit Union is being captured on video right now, and will be an outstanding addition to the library of credit union history that Self-Help is building.